The Auto Shop Repair

I have had one pleasant experience and currently have my vehicle with them again. My interactions have been beyond pleasant, they have been thoughtful about the time it is taking to get the work done as well as the cost of the parts to fix it. So far I have had spark plugs and wires replaced, a new radiator put in and currently a new intake manifold. I plan to update this after I get my truck back and see how it runs from there. Feb 2026 after having my intake manifold replaced, a new radiator put on, and a ridiculous amount of work by another mechanic shop, I was informed by this shop that my truck is done for and "it's not like they have a crystal ball" to be able to tell where issues stop lie in the work they already did. Funny. I thought that is a mechanics job? Yes they are friendly, I will not be using their services again.

For those in need of repairs in the future. Please read This was my second time having my van worked on. Yes, very friendly, worked on same day . But , I feel like I got token advantage of. I was told the lower front arm control was in need of being replaced not just the one side but both. The left tire side was having issues, I felt it was unsafe to continue to drive . They confirmed it. Looking around auto supply shops they found what I needed. Told the auto supply shop charged $100. more for the part. I thought its ok we have only one good vehicle and right now 100 more would be better than thousands for a new car. ( or new to us ) . They ordered the part. The tires were taken off while we were waiting to have the paperwork completed. we obtained the paperwork and signed to have them work on the van . Close to one o'clock. The part had come in . But was the wrong part . Needed to check the numbers to get the right part. Told be close to 4 before van ready Anyways , after I had call found the Van was already done, overheard over phone he( the mechanic)had forgotten to let her know it was done that was at 4:00 p.m. After picking up van looked over charges The charge for parts no worries, for labor I thought something not right. Looked up the time to fix both sides of arm control says 1.5 to 2 hours for a good mechanic to complete both sides .They had done a wonderful job on my brakes and rotors so yeah I'd thought they are good at what they do. Now here comes the funny part if a good mechanic can do it in 1.5 to 2 hours why am I being charged 5 hrs to complete a 2 hour job . Asked about the labor fee was told that I had two mechanics working on my van so I got charge double 2.5 hrs for labor. Let me tell you it did not set right with me . If two good mechanic was working on the arm control on each side would you not think that it would take half the time. 🤔. I again believe I was taken advantage of . Mrs.Taylor