Syracuse Drains

When my drains started backing into my basement, I just happened to call Syracuse Drains first. They were out the next morning, on the coldest day of the year. When the problem with my drain was much bigger than a simple clog (my sewer line had collapsed), the guy said "I'm not going to charge you, you've got bigger problems to deal with right now." He was polite, communicative, and above extremely helpful with letting me know what I was going to have to deal with next.

Called them yesterday, 2/5/26 at 5 pm and told them I needed my septic emptied. They said they’d call at 7 am the next morning to get someone out here. Mind you, I wasn’t expecting to get such emergency treatment. I thought it’d be like 2 days or so before anyone could get over here considering I’m a new customer and there’s quite a bit of snow on the ground for them to be digging in the cold. They were right on the money and called me exactly at 7 am today. They said they would have someone at my house by 9 am; they got here at 9 am… The process was very quick (my septic was veryyy full). I am very impressed with the promptness, punctuali... Read full review

We unfortunately had to call for an emergency visit around 8pm on a Thursday night during a snow storm. Obviously nothing happens at a convenient time. The gentlemen on the phone was very understanding during my mumbling and not knowing a thing about plumbing, just that I had water backing up in my tub! Technician showed up, respectfully took his boots off before walking through the house, diagnosed the issue and presented a solution. We agreed, he executed said solution and we were all set to go. Easy peasy. Our 2 barking labs didnt bother him a bit. Everything drained, toilets flushed. He cleaned up all his tools outside, let us know... Read full review

I have never experienced such professionalism, friendliness and kindness. Sebastian gave us a price, said he could get it done and if it did not work, there would be no charge. The task at hand was a bit more involved than he anticipated but he pushed through - literally! I am so happy to know that I now have my very "own" plumber and at a great price! I would leave 100 stars if I could! Thank you, Sebastian!

Amazing!! Able to come same day as I called. Very professional, friendly, knowledgeable and kind. Less than half hour later my kitchen was usable again. Will definitely call again if needing a plumber.