Surprise Granite Marble and Quartz

They lost my business--unreliable and rude! I'm shopping for a kitchen and bath remodel--a big project and I wanted a reliable one-stop shopping/installation. Surprise Granite lists their hours as 8am to 4pm on their website. We arrived at 11:30 am and the door was locked and the lights were off. There was no sign on the door with hours or when they would be back. We called and got the answering machine / menu run around and finally were able to leave a message. Someone finally called us back and said they had closed for lunch and they would be back in the afternoon, so we said we would come back. We went back later around 2pm and same story--door locked and no one there. Again we called, and the response was "snarky"-- "we're a small business and don't have staff to man the showroom!" Then post your hours on the door where they can guarantee staffing (e.g. 1-4, Saturdays only or something like that) or "By Appointment Only". I wasted a lot of time! And they lost a customer. With that lack of respect for a customer's time, how would I ever trust them to show for an installation?

We would highly recommend Surprise Granite. We had such a great experience right from the beginning. Micheal, our sales appreciate was a pleasure to work with. He was on top of everything, very personable and made things go smoothly. This was a big job replacing our countertops and then doing backsplash but they did an amazing job in just 2 days, thank you Michael. Josh the owner was also great along with Taylor. Thank you to Surprise Granite for making our kitchen look new again.