Superior Services RSH Inc.

December 2, 2024 Attn: Jim Wisniewski Superior Services RSH Inc. 5411 W. Grand River Lansing, MI 48906 Subject: Review of Superior Services RSH Inc. Roof Services Dear Mr. Wisniewski, I commend the exceptional service you and your team provided at Superior Services RSH Inc. during our recent roofing project. Your professionalism, commitment, and integrity exemplify the values that inspire trust and confidence in your clients. From our initial consultation to the successful completion of our extensive roofing project, every interaction with your company has been marked by transparency, diligence, and superior craftsmanship. It is a pleasure to share my experience working with you and your team, reaffirming my faith in businesses driven by excellence and good faith. In early 2024, I began researching roofing solutions to address persistent water leaks in our building, which we acquired in 2021. My research highlighted the limitations of the existing EPDM rubber roofing system, including its vulnerability to high temperatures, susceptibility to water pooling, and limited energy efficiency. With these insights, I sought a more durable and efficient roofing material. I ultimately chose the PVC membrane roofing system for its long-term benefits and endorsement by energy providers like DTE and Consumers Energy. A pivotal recommendation came from Silas Williams, a trusted church member and experienced roofing contractor, who introduced me to the Duro-Last roofing system. Following a thorough review process, including multiple bids and a detailed presentation by Duro-Last representatives, our board unanimously selected Superior Services RSH Inc. to execute this significant project. Your approach throughout this process was characterized by honesty, professionalism, and an unwavering commitment to quality. Your dedication to building a strong working relationship was evident from the outset, and this dedication is reinforced by your immediate responsiveness to unforeseen challenges, such as addressing water leaks revealed during the ballast removal phase. Your team, under the expert leadership of Cameron Brandenburg, consistently demonstrated professionalism and expertise. Cameron’s ability to swiftly address questions and resolve issues was instrumental in ensuring seamless project execution. His proactive communication and dedication to resolving potential challenges, including rooftop equipment-related ones, further underscored your company’s commitment to customer satisfaction. A special acknowledgment is due to your Crew Chief, Francisco “Chico” Gabarrete, and his team. Chico’s leadership and meticulous attention to detail were evident in every aspect of the project, from coordinating schedules to maintaining a clean and organized worksite. Their teamwork, respect for the property, and commitment to excellence were commendable. Chico's nightly updates ensured transparency and reinforced our confidence in the project’s progress. The project was completed on time, including additional change orders, and we are delighted with the results. Duro-Last's 20-Year NDL Roofing Warranty reflects the quality and durability of the work performed. Thank you, Jim, Cameron, and Chico, for an outstanding experience. I recommend Superior Services RSH Inc. to others seeking a reputable, reliable roofing company. Kind regards and Happy Holidays to all from The Empowerment Church. Reginald F. Barnes Reginald F. Barnes Director of Security/Building Facilities Manager The Empowerment Church 24350 Southfield Road Southfield, MI 48075