Suburban Heating & Cooling Inc.

I usually do not write reviews but in this instance I feel I have to. I was having an issue with the heat in my house and the contractor I usually use was having no luck in diagnosing and/or repairing the problem. After three visits and three days- still no heat, I reached out to John at SH&C. Within fifteen minutes of leaving a message he had called back. We talked about the issue and he was very informative and up front about what they could do. Within an hour the technician was at my house and within two hours the house was heating up. The next morning it was two degrees out and the cold could have done some serious damage due to pipes freezing. John listened and was sympathetic as I pleaded for help with the furnace. John and his technician were professional, informative and got the job done.

Suburban Heating and Cooling replaced my old heating system and also added cooling system in Lexington, MA. I was very pleased with their work, cleanliness and on-time work that they performed in our home. They are reliable professionals and I highly recommend them. The system that they recommended and installed works perfectly after one year of operation. Our heating system uses gas. They encountered existing loose gas pipe fittings and they did not ignore it, they removed all loose pipes and replaced with new pipes and fittings. They are safety conscious. Again, I highly recommend them.

John and his guys are great! My husband and I have been using Suburban Heating and Cooling for all our HVAC needs for years. They are honest, reliable and professional. Recently we noticed condensation on the outside of our oil tank and called Suburban Heating and Cooling right away. John arrived first the thing the following morning to look at it. As it turns out, our oil tank needed to be replaced. They explained exactly what the job was going to entail and answered any questions we had. They did a great job as usual and the work was done in a timely manner and completed within a day. They always treat our home as if it was their own, leaving the work space clean and free of any mess. They have done a variety of work at our house over the years and we wouldn't use any other company, I would recommend them to anyone for any heating or cooling needs!

2 ½ years ago John Fucci helped us to replace an ancient, bulky oil burning furnace and conventional water heater with a high efficiency gas furnace and indirectly heated water tank, all financed very substantially under the Mass Heat Program. Not only did he do a splendid job, within the projected budget and time span, but he applied great effort and imagination to fit the new system into a basement corner previously occupied by the oil tank alone, leaving us with added storage room in the considerably larger space that used to house the old furnace and water heater. Throughout the progress of his work he and his team maintained the highest level of consideration, politeness and good cheer, while applying the most rigorous standards of precision and esthetics to their production. It was a pleasure having them about. Subsequently, we have gratefully enjoyed the considerable improvement in our heating and in our heating bills, as well as John’s instantaneous response to every question along the way, and immediate attention to the single instance of needed repair (replacement of one internal pump.) In addition, he has taken great care of our 20-year-old central air system, fixing problems and reprogramming functions along the way. The same can be said of his work in our son’s nearby home. In all, our experience with John’s work and service cannot be rated any other way than excellent. We recommend him without reservation.