Sparklight

The internet service is absolutely unacceptable. Outages in rural areas happen far too often, and Sparklight shows no real interest in fixing the problem long term. The service goes down every three to four months, and each time we’re told, “It’s a known issue in the area.” Having worked in fiber, I know that when an issue repeatedly causes outages, you fix it properly so it stops happening. Whether that means repairing the entire DA/plant, redoing drops, or reworking installations, you address the root cause to ensure customers don’t keep experiencing the same failures. That clearly isn’t happening here. If customers demanded a refund for their monthly payment every time there was an outage, I guarantee this issue would be resolved immediately. This is a terrible customer experience. Sparklight’s lack of accountability is frustrating and unacceptable. I sincerely wish Optimum, Bluepeak, or another provider would move into the area and offer a reliable alternative.

Outstanding Service from Maria at Sparklight! Maria went above and beyond to get us set up with new internet service—all in the same day! From the moment we spoke, she was friendly, efficient, and incredibly helpful. She made the process smooth and stress-free, coordinating everything so a technician could come out immediately. Thanks to her, we were up and running with fast, reliable internet within hours. It's rare to find someone so dedicated to customer satisfaction. Maria, you're a rockstar—thank you for making it happen!