Southwest Sun Screens

This was a great experience from start to finish. Wanted to get some very large, custom screens made for our glass and iron front doors where the glass opens. Southwest Sun Screens was one of my first calls based on their strong reviews and excellent feedback. I knew the moment Ryan answered the phone that I was talking with someone who genuinely cared about his company and earning my business. Ryan answered all my questions and offered solutions and ideas based on his extensive experience. It was like talking with a trusted friend who is an expert in his field. He came to the house exactly when he said he would and we talked "everything screens and windows". He is super knowledgeable and friendly and was willing to share best practices and his best results so that our screens were exactly what we wanted. He measured multiple times to ensure everything was perfect and would fit tight. The doors that the screens are going into are custom, and therefore not exactly, perfectly straight and square, though you would never know by looking at them. He helped us decide on the fabric, the frame, the design and the clips to hold the screens in place, always guiding us using our happiness as his barometer, which I really appreciated. Ryan and his partner came back to do the install and arrived exactly when they said they would. The screens didn't quite fit, too tight (no good deed goes unpunished, right? He wanted them tight) and he was beyond apologetic and explained exactly what had happened. He said he felt bad and wanted to get it right for us, but that he would do whatever it takes to remake the screens without costing us an additional penny, and even said if we decided we didn't want them, he would understand. I truly wasn't upset about this at all, there will be glitches with everything, that's not the question, the question is "how does the company handle it?" Ryan couldn't have handled it better, again, keeping our happiness and satisfaction "top of mind." You just don't find this type of caring service very often. He remeasured several more times and we discussed exactly what he would modify to make it work for us. He returned precisely when he said he would, always texting to let me know he was on his way, with the new screens, got them all installed, even installed some weatherstripping I had purchased to shore up a small gap from the door not being 100% square.They look incredible. I couldn't ask for more in terms of quality, timeliness, conscientiousness, care and honesty. I highly recommend Southwest Sun Screens to anyone and everyone, even if you're just shopping around, call and speak with Ryan and he will make you feel like family. The good kind of family, not the "annoying relative on Thanksgiving" kind :-)

We recently had sun shades and a new screen door installed by Southwest Sun Screens, and I couldn’t be happier with the results! From start to finish, their team was professional, friendly, and incredibly detail-oriented. The sun shades have already made a huge difference in keeping the space cooler while still looking sleek and modern, and the new screen door fits perfectly… it really elevated the look of our home. The installation process was smooth, clean, and right on schedule. You can tell they truly take pride in their work, and the quality shows. If you’re looking for excellent customer service, beautiful products, and flawless installation, I highly recommend Southwest Sun Screens. Fantastic job all around!