BL
It’s not often that I provide a Google review. The sales representative who came to my house to conduct an assessment and provide an estimate was amicable, which was obviously a positive. However, I was promised two different price quotes for wood flooring replacement work. I even provided a plank sample for the representative to take with him to help determine the make and model of my flooring. Soto Flooring never got back to me with pricing and never returned the plank of wood I allowed the representative to borrow. I followed up three times, and Soto Flooring never had the decency to reach out to me. This was obviously a negative.