Brian Breikss
I called around at local chains and searched some local neighborhood groups. I ran across Scottco referrals in multiple locations from real people. I always prefer to try and go with a local small business when possible. Scottco had a fair quote, did quality work, and were very easy to deal with. They were able to restore my homes water pressure and replace the water heater. Scott was friendly and laid back. We exchanged a few phone calls and Scott was able to stop by the same evening. He diagnosed the issue with our recent major decrease in water pressure. After working on things for about 45 minutes he was able to get our pressure working albeit still very reduced. He informed us that unfortunately, there was no easy fix. A combination of an old/failing water heater, and a clog in our bathtub/shower valve were greatly reducing our water pressure. He offered a reasonable quote and didn't try to upcharge us with 100 different issues we may or may not have had. He told me to get some more quotes and let him know if we wanted to schedule. I called a few other chain plumbing joints but they all wanted to charge fees to offer a quote or ultimately had horrendous reviews about high pressure tactics and upselling random unnecessary fixes. I wasn't comfortable with any of the places that were able to come out in a reasonable amount of time. While not technically an emergency we couldn't go without our bathroom for an extended amount of time. We have a small home and a single bathroom, so we decided to schedule the service with Scottco to get it restored to working ASAP. Scott and Alex gave us a heads up and arrived the morning of the repair. They both worked on the issue and were able to get the two stated issues addressed. I mostly stay out of the way but they showed me things as they were working on them. Scott was entirely correct on his assessment. The replacement in-wall shower diverter valve, new water heater, and flushing with our homes ancient pipes was able to restore our water pressure to ludicrous levels. We also have instant hot water which has never been something we've experienced before. The shower pressure is the highest we've ever had at the house. We have to keep the knobs down a bit because of how well it flows now. All around it was a fantastic experience. Fair quote, no high-pressure upsell crap, and honest quality work. I've already referred Scott to a family member, and we have put his business card and cell phone contact into our phones. We will happily use him again with any future plumbing needs.
