Robinson's Interiors

We walked into the door to just see what's inside, being a prominently signposted store, though in a shabby neighborhood. We were pleasantly surprised by the warm welcome by Alexis, as well as by the broad as election of flooring options available at this place. Since we are building a home, we are in the early stages of furnishing and we're open to look at area rugs. Alexis showed us around and explained the ordering and manufacturing time-frames, helped us select some options, and was ready to provide samples for us to take home. We will for sure be back with samples of our furniture wood and leather, to select a carpet to be made into an area rug!

We went to four stores to select flooring. We were replacing 1600 sq. feet of tile and carpeting with luxury vinyl plank in our Kitchen, great room and guest bathroom. Our salesman was Matt Karle who worked with us. We wanted a turnkey job, so that we didn’t have to hire a plumber to remove the toilet and basins in the bathroom. We also replaced the base board in the rooms, including the areas in the hallway where we did not replace the carpet. We requested two bids that were comparable in price. However, Matt brought out their tile removal contractor that used a dustless machine for tile removal and had an exhaust vented to the outside through a window. They also were careful to hang plastic to try to contain the dust. I was very impressed with the 4-5 installers and especially with Zak, who was so accommodating. They moved all the furniture. However, on the first day after they unloaded all the Luxury vinyl packages and started the install, they notice that luxury vinyl planks were not fitting correctly. This is something that my untrained eye did not detect. So, the crew called Matt who came to the House and inspected. He agreed and the crew removed the planks that had been installed. In the meantime, Matt had to convince the manufacturer that this was a quality control issue and provide them with lot numbers until the manufacturer conceded and replaced the planks with new flooring that arrived a week later. The installers then installed the new flooring. Again, they were a great crew, and we were very satisfied with our flooring. It took a week longer than expected, due to the plank issue that arose. However Matt was on our side, and made sure we would not have any issues with the flooring by convincing the manufacturer that the plank had to be replaced. I would recommend Robinson’s flooring based on our experience.

Great customer service from start to finish. As soon as we walked into the store, Landry was excited and ready to help us. Our schedule has been hectic but he accommodated us every step of the way. He’s extremely personable and made us feel confident with our decision to move forward with him. Most importantly the quote we received is the amount we paid for in the end. No bait and switch tactics. Our floors are stunning! Thank you to Landry and JR’s crew.