Robert Brown Plumbing, LLC

I can't thank Mr. Brown enough... We experienced a leak after last week's weather and were told by another plumber that we had a p-trap drain leak under our tub. I called Brown's Plumbing for a 2nd opinion. I'm so grateful we did. Mr. Brown found the leak and repaired it immediately. What would've cost us 10k based on the other Plumbers 20 min diagnosis ended up costing us $300. Thank you so much for your quick response and for taking the time to find the problem.

The plumber who came out was excellent professional, courteous, and very knowledgeable. He replaced two bathroom faucets in about an hour and did a clean, quality job. I really appreciated how he explained things and made sure everything worked properly before leaving. However, I was extremely disappointed with the billing. I provided the faucets, and the labor took about one hour, yet I was charged nearly $600 in labor plus an $89 service fee, and it feels excessive for the work performed. I don’t blame the technician at all he did great work. But the company’s pricing structure is not reasonable “in my opinion.” —— Thank you for taking the time to respond. Yes, I was told the price up front, and I’ll be honest I wasn’t thrilled with it. But I chose to move forward because I value the quality of your work and the professionalism of your technicians. I’ve used other plumbers in the area and didn’t get the level of service or satisfaction that I get from your company, so I made the decision to proceed. That part is on me. My feedback was not meant to be hostile or unfair. I was simply expressing concern about how much prices have increased over time. I understand every business has to set its own pricing, and I’m not asking you to change that. I’m just sharing how it feels as a customer especially when many people, including seniors and those on fixed incomes, are feeling the strain of rising costs everywhere. Your technicians, especially the ones who regularly come out I believe it’s the same gentleman and Frankie have always been respectful, professional, and great to work with. I have never had an issue with your customer service or the quality of the work. That’s why I keep calling your company. I don’t have any ill will toward your business. I appreciate the service you provide. I was simply voicing a concern from a customer’s point of view, and I believe customers should be able to share their experience honestly and respectfully. Thank you again.

Called Robert Brown Plumbing, explained the issue as I knew it, and told them they may have to cap a water line as water was turned off due to a leak in the bathroom. Bathroom was completely deno'ed and all waterlines were exposed within the only plumbing wall on the property. Receptionists quoted a $89 fee to come out and identify issues. They came out on the same day which I appreciated. They even took the time to wait a few minutes as the tenant needed to get to the property due to an emergency. I spoke with the tech over the phone while he was on the property, He never mentions any additional fees to locate the issue, then he proceeds to text me saying there is an additional $215 fee to diagnose the problem. I politely requested the tech to stop what he was doing and leave. I really thought about it however, i went ahead a paid $89 for coming out but completely nothing was done so I wasted $89 for miscommunication with no inclination of accountability on company's part. I understand prices are what they are but be upfront about it (at the gate) so we dont waste any of our time.