Restoration 1 Raleigh North

We had a water leak on 12/28/25.  The company came out that day to evaluate. The next several days were devoted to mitigation.  Demo occurred on Friday 1/2/26.  I was told bthat by mid week the next week (by 1/7/26), the equipment would be removed. After that, there was a considerable delay.  During this time, the drying equipment was operating at full blast.  I was sure everything was dried out and wondered why the equipment had not been turned off and removed.  I finally called the company on 1/15/26, who said that Restoration 1 had forwarded the estimate (mitigation and abatement) to the adjuster.  He also volunteered that asbestos abatement was standing by, and was ready to do their work, which should only take a day or two. However, I called the adjuster myself that day, who said that he had received no estimates and no asbestos testing results.  So I had to call the Restoration 1 office to advise them of that.  More delay. The adjuster advised me on 1/28/25 that the abatement had been approved.  I would expect that the office would be checking in with the adjuster regularly about this, but it took me telling then myself on 2/3/26.  This was another week's delay.  The abatement was just completed (2/18/26). I had an insurance reimbursement check ffor the abatement on 2/6/26.  But the company said we couldn't move forward with getting the abatement done until there was agreement on the mitigation bill, which was a real head scratcher. I think any disinterested observer would agree that given how all this has played out, 7 weeks was far too long for what actually got accomplished (mitigation and abatement) with rebuild still to come. My complaints about thecompany are as follows: *Very slow progress toward resolution of the problem, with demonstrable delays of at least 3 weeks attributable to you *Very poor information flow from your company, with the homeowner being forced to be the communicator between the adjuster and the restoration company *Unwillingness to do the abatement unless mitigation was fully paid for, even when the estimate for abatement had been agreed to and I had the funds in hand.

Keith came out to evaluate the property to provide an estimate for mold remediation. He was very professional and helpful to answer all my questions. I felt confident that he had our best interests in mind. Based on my experiences communicating with Dawn and Keith, I would definitely recommend Restoration1 of Durham-Greensboro. They always followed through with answers, timely in their responses and I really feel like they care about the people with are working with and talking to.