Rhys Waller
(I post under a pseudonym, but I am a real customer. :) ) I would give these guys 7 stars, if I could. I went in originally on a Tuesday to get a universal high/low air shift valve, because I am installing a gear shift ball on my truck. It turned out this place rivals Truck Pro and Fleet Pride, with the parts they have in stock. Not only did they have the part, one of their parts guys knew the part number, FROM MEMORY! :0 Amazing. I made arrangements to get my A/C fixed the next morning. Unfortunately, later that day I suffered a severe back injury, which required me to rest on my back for a week (!!!) in order to recover. I had to cancel my appointment, because I literally could not drive 100 yards, from the Love's parking lot to their shop. By Friday, I had recovered enough to get my A/C fixed. They remembered me, remembered my injury, and offered to help me drop my trailer. Again, amazing and exceptional. They replaced my A/C blower motor, and recharged the coolant. All of this on a Friday, right before closing. I was also pleasantly surprised by their driver lounge, which featured a dog bed and water bowl for my pitbull Mavis, and recliners and a vintage pinball machine for drivers. What can I say? I have run out of superlatives. Excellent service at a reasonable price. A beautiful facility with lots of easy parking. A knowledgeable staff that could teach the local urgent care clinic a thing or two about kindness and compassion. There are only two shops in the USA I trust with my truck/office/home. Diesel Emissions Specialists in Canton, OH, and Casillas Truck & Trailer Repair, in Yuma, AZ. Good honest people, I am proud to give my business, and call my friends. I will be adding R&D Service Center, in Clovis, NM, to that list. They far exceeded my expectations, at every turn. Give them a try. You will be glad you did. Thankyou Ronny and company! Safe travels, R.W. Mercer truck #22531 and Mavis the Pitbull *** Note: I am not a friend or a relative, as one disgruntled customer suggested. Another reason I chose this shop was the excellent responses they made to their unhappy customers. There are always customers who will never be happy, no matter how hard you try to please them. R&D does their best. That's all anybody can do.
