emmett oneal
When my heater suddenly broke down and the weather was getting colder, I was really worried because I have a young child at home. I knew I couldn’t be without heat for long, so I first called the company that originally put in my furnace. They told me it would be five days before they could come out, and the earliest appointment was on a weekend, which meant I’d have to pay more for the service. Five days without heat just wasn’t possible for my family. I started searching online and found another local heating repair company. I was impressed right away because their contact page made it easy to get in touch, showing they really care about their customers. I gave them a call in the afternoon, and they said they could send someone out the very next morning. I didn’t expect to get same-day service, but next-day was still a huge relief. Curtis and Santiago arrived right on time the next morning. They quickly figured out what was wrong with my furnace and explained everything in simple terms. They gave me three clear options: a quick, inexpensive repair that might only last a short while, a more thorough fix that would cost a bit more but should keep things running for a few more years, or replacing the whole furnace, which was the most expensive choice. Curtis was honest and straightforward, explaining the pros and cons of each option without any pressure to pick the most expensive one. I chose the second option since my heater is getting older, but I appreciated the honest advice and the time they took to help me make the best decision. When it’s finally time to replace my furnace, I’ll definitely call them again. Highly recommend them for anyone needing heater repair in Massachusetts.