Project Plumbing, Inc.

My first experience with Project Plumbing could not have been better. From my initial call to the office, the team was polite and clear about appointments. I was able to make an appointment quickly that was flexible for my schedule. I was told I'd receive a call when the plumber was on his way. The morning of my appointment, I received the call about -15-20 mins ahead of when Virgil would arrive - super helpful! Virgil arrived and introduced himself - let me describe my problem/questions and let me know exactly what he would do and even made a few suggestions to help improve the finished product - very thoughtful! He worked quickly and let me know as soon as he was done. We reviewed his work and he quickly and easily took payment. Virgil was kind, professional, conversational, and was super responsive to my additional plumbing questions. He gave great advice and advised me on a few improvements for other concerns. I thought the pricing was reasonable for the work done and I feel confident in the quality. Virgil seems like a very transparent, trustworthy, quality plumber who we wont hesitant to call again.

We highly recommend Project Plumbing and will not be looking elsewhere in the future! My first interaction with Stephanie, Phillip, and team was in regards to a pipe leak that I had gone back and forth with insurance on. Phillip came out assessed the situation and encouraged me to again turn it in to insurance and provided a detail explanation of what he felt was going on. With his advice and after having previous claim rejected, we refiled with his explanation and got the repair and damage all covered by insurance. Unfortunately, we went with the plumbing company the restoration company wanted to use, which did okay but were on the messy side and not very responsive. Our next interaction, an emergency, with Project Plumbing came after our water heater began to leak. We called them before they opened and they were quick to respond and send a plumber out. Chris did a great job with disconnecting the water heater and then looping in the owner about the situation. The owner came out and explained due to the limited room available he would have to special order a water heater, but would still be able to get our hot water back within two days. I inquired about a tankless water heater and he could not have been more honest. He would have loved to sell us one, but due to several factors knew it was not the right fit for our home and he would be taking advantage of us (love the honesty). The crew that replaced the water heater did a great job in a tight space including acrobatically maneuvering the water heater over our furnace without scratch. Project Plumbing was there for us when we needed them, they gave us a reasonable price, and were great communicators!