Pipe Wrench Plumbing, Heating & Cooling

I don’t typically leave reviews, but I have to brag on Louis from Pipe Wrench. This guy is awesome. We called in after hours for an emergency clog and he was on site in under an hour. He was exactly the presence we needed tonight. Unfortunately, we had more of an issue than just the clog. Louis is a great plumber- even better person. We had the best experience. Louis is very knowledgeable and had a great attitude- even after crawling around under our house at 10pm! He discovered a pretty major issue and his concerns are valid. He spent time and gave great detail in explaining what he found and walked us through the possible outcomes. He took pictures to show us where the problems were. We will be using Pipe Wrench to fix our unfortunate mess. Thanks so much! Look forward to a call from the office in the morning to get our issue resolved. Thanks, Louis!

We scheduled with Pipe Wrench to replace our main water line from the street to the house. We talked extensively with Kyler regarding the job that would involve the use of a non-destructive boring technique. When that didn’t work, the job was modified to digging a trench through our yard without anyone seeking our approval for the change order. Not only are we understandably frustrated by the damage and lack of communication. They did considerable damage to the root system of a tree that will most certainly result in tree death. Again, we were not contacted regarding the change order and had no intentions of saying yes to digging up our yard. Such a disappointment.