Perma Dry Waterproofing & Drainage

Very disappointed with our experience with Permadry Waterproofing. They proposed a major (and expensive) fix involving trenching into the foundation of the garage, installing a drainage pipe, a sump pump, and a waterproof membrane. After all that work, the issue was still not resolved. What’s worse is that after the project was completed, the owner himself came out and admitted that this solution was never going to fix the problem in the first place. We’re left frustrated, out a significant amount of money, and still dealing with the same issue. Be very careful before hiring them for any work.

I have had my basement flood 3 times within 10 years. I have had 3 different companies install their systems, which failed each time. Permadry was the only company to install a system that is by far superior to all the others. It has been 5 years now and their system is still going strong, and there are no issues. They uphold their regular maintenance and service the system ensuring the system is operating effeciantly. Yes, we had a couple of reschedules, no big deal, but along with the reschedules was direct communication, apologies, and always offered solutions. I consider those actions to qualify as exceptional customer service. I had to cancel an appointment due to family matter, they were very accommodating. They just completed a full service and regular maintenance on the system, and no issues were found. Thanks, Permadry. 😊

We had Perma Dry install an outdoor French drain system as well as a crawl space drain and sump pump a few years back. We have had them come out annually (as they recommended) for sump pump maintenance. Over the last couple of years, their customer service has deteriorated dramatically. I made an appointment for them to come out last month for my annual maintenance. I called to confirm the date and time the week before, leaving two voice mails and sending two emails. I received no reply. PermaDry is notoriously difficult to get ahold of, even in the middle of the day. Most calls just go to voice mail, but no one ever returns them. The morning they were supposed to arrive, I received a voice mail letting me know they weren't coming due to a personal issue the technician had. They sent a follow up email asking to reschedule. I rescheduled for today, but again no one showed up. This time there wasn't even a phone call from the office or a technician. I've called their number 3 times and left a voice mail, but they are closed until Monday. I guess once they realized they weren't goint to make my appointment window this afternoon, they just decided not to come at all. I wasted two PTO days waiting for a scheduled service that never arrived. The lack of communication and customer service has been really shocking. Going forward, we will be using an alternate company for our drainage issues.