Blackdogbyte
Great summertime windows. As far as wintertime in Maine, they SUCK. Even with insulated frames, they leak cold air like a sieve. DO NOT RECOMMEND
Paradigm Windows offers screen door repair, pipe repair, and electrical repair in Portland.
Paradigm Windows offers screen door repair, pipe repair, and electrical repair in Portland.
Explore more local service options nearby.
Compare this profile with more local businesses in Portland, ME and the full pipe repair collection page .
Explore more trusted businesses around Portland, ME.
Contact this business for more details about this service.
Contact this business for more details about this service.
Contact this business for more details about this service.
This listing is not claimed yet, so appointment requests are unavailable right now.
5 public reviews
Great summertime windows. As far as wintertime in Maine, they SUCK. Even with insulated frames, they leak cold air like a sieve. DO NOT RECOMMEND
Worst customer service experience with Frank in service. The distributor said these are good windows, and while the windows are decent the warranty customer service is horrible. My husband and I dealt with a guy named Frank in service and getting this guy to help you with anything is like pulling teeth. We had a window less than 1 year old with a stress crack. The distributor gave us the link to submit the claim which we did, got confirmation that it was submitted, and we took pictures of the crack, the product ID label and sent all other information they needed back in February. Heard nothing as of late April so we asked for an update from Frank. Absolutely nothing back. We probably left 4 voicemails over the course of a few weeks with no response. We did not hear anything back from him so we reached out to the distributor, and when we mentioned that we’ve been working with Frank they said we’re “not the only ones having issues getting a response” and they’d do their best to get a response from him. After waiting 13 days for a response they said you guys must have “forgot to put the order in” and will get it “expedited”, yet it came in 7 weeks later. Frank could have just told me that, but instead decided to ignore the issue for months on end. We JUST received the replacement. The lack of communication and the unnecessary delays is extremely off putting. For the amount of money y’all charge for a window you can afford better training and hire adequate staff to handle these issues.
4 years after purchase, their windows bowed outward at the middle leaving a 1/4-1/8 in gap. Their rep said it was the heat (I am in New Hampshire), handed my contractor some weather stripping. They don't stand by their product.
Just had 8 paradigm 8300 windows installed. In about 3/4 of all the windows the moulding in the corners is rounded. Looks very sloppy when there is a mix of some squared corners and round corners. A rep did come out and tell me that were all in spec though. They just look bad.