Osage Plumbing, HVAC, AC & Furnace Repair

Kayne did a wonderful job and kept me well-informed about his procedures. I will request him specifically when I need HVAC service again. I also was able to use Osage’s $200 off coupon, which made the repairs more affordable. My only reason for not giving 5 stars is that I wasn’t pleased not to have been offered the maintenance contract first so I could have saved an additional 10% on the repair bill. Kayne told me that Osage won’t do that until the customer has paid at least one full-priced visit since I called for service first.

I had a fantastic experience with Osage. Our A/C went out at the end of the season. I called Osage and Grant came out quickly to diagnose the issue. He showed me with his multimeter that the compressor was grounded-out and explained why that meant a total replacement was necessary. Rather than assuming the old unit was the right size, he measured every room of the house and showed me 3-4 options that were laid out in a way that made complete sense and was not overwhelming. I made a selection right then and scheduled a time for the installation. I had always been concerned about how the return air was ducted in our house. He agreed with my concerns and we developed a plan to add an additional return air vent. The crew was here the next day to install the new unit. They spent most of the day here making sure that everything was done right and 100% dialed-in. Everyone was very friendly and professional. Spending thousands of dollars on a new HVAC system isn't fun, but Osage is a pleasure to work with.