John Alford
I brought my iPad in for a screen repair and was not informed that the home button would be replaced. I was never consulted or given approval for this change. When I got the iPad back, the home button did not work at all. Replacing a major component without notifying the customer-especially when it affects functionality—is unacceptable. Very disappointed with the lack of communication and the final result. I appreciate the apology, but I want to be clear that I was NOT informed that the home button would be replaced, nor was I asked for approval. I spoke with your team several times over the course of the week while waiting on the repair, and even when the part arrived the day before pickup, I was still not informed that the home button would need to be replaced. Additionally, I did reach out after repair that iPad was already updated and home button still did not work, and did not receive a response. Had this been communicated at any point, I would not have been surprised to find the home button completely nonfunctional upon pickup. Communication is the core issue here. Replacing a critical component without clear customer consent—and returning the device with reduced functionality—is not acceptable. I hope this feedback helps prevent similar situations for future customers.
