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I took my 37 year old electrolux power roller brush to North Shore and I was certain it could not be fixed. I was very WRONG. Repaired and cleaned in 2 days. If you take your vacuum cleaner anyplace else, good luck, lol.
Go to North Shore Vacuum!!!
Steven is the BEST!
Horrible packaging and even worst customer service.
Pros:
I ordered online here to support a small business. I knew I'd be buying a genuine product (Amazon is full of knock offs), didn't have pay sales tax, and free shipping. Whats not love?
Cons:
My filters were literally put in plastic wrap with a label. That was it. Not even in a box. They arrived absolutely destroyed. Their ineptitude in basic packaging does not warrant repeat business.
I called the company because the package was stuck without a shipping update for 10 days. I called them, gave them my name and order number and was told they'd contact USPS and give me an update next day. That day came and went. I contacted them again over email. Was told me they reach out and contact me and never did. 5 days later it finally showed up (took over 3 weeks for 5 day delivery). Granted this was a USPS issue, but they never bothered reaching out to them or me.
I could not recommend this family owned business more highly. They were able to diagnose the problem with my miele and provide me a replacement part in a matter of a few minutes. They were very professional and kind. The owner's son carried the vacuum to the car for me because it was a bit heavy. They provided excellent customer service.