North Shore Vacuum Cleaner Co

Horrible packaging and even worst customer service. Pros: I ordered online here to support a small business. I knew I'd be buying a genuine product (Amazon is full of knock offs), didn't have pay sales tax, and free shipping. Whats not love? Cons: My filters were literally put in plastic wrap with a label. That was it. Not even in a box. They arrived absolutely destroyed. Their ineptitude in basic packaging does not warrant repeat business. I called the company because the package was stuck without a shipping update for 10 days. I called them, gave them my name and order number and was told they'd contact USPS and give me an update next day. That day came and went. I contacted them again over email. Was told me they reach out and contact me and never did. 5 days later it finally showed up (took over 3 weeks for 5 day delivery). Granted this was a USPS issue, but they never bothered reaching out to them or me.