Rachel McFall
After an abysmal interaction with Kevin's Plumbing, I called North Central at Connole and Somerville's recommendation. North Central scheduled me for the following week after I called, and within 5 minutes of Mike being in our home he had the fireplace roaring. He explained that it needed to be cleaned, and as soon as he did it, it ignited like it was meant to. After it was clean on the inside he took the time to clean the glass, replace the metal coals, and even diagnosed an issue with the remote control (need an electrician to repair, but that’s beside the point). North Central did in minutes what Kevin’s couldn’t in over a year. We paid Kevin’s for a diagnostic that was wrong, and we also paid HUNDREDS in extra electricity to heat our basement with electric heat while the fireplace didn’t work, all because it needed to be cleaned.