Nexus Chimney Services

Overall positive experience and would use again. Gas fireplace was shutting off for some reason. Booked an appointment but had to wait a couple of months for service. To be fair other places I called had the same backlog so I get it. Given the time lag and the fact we just had 2 winter storms I was not very confident my service appointment would be honored but was wrong. The technician Josh called in advance to confirm and showed up on time. Onto the problem. Josh did a thorough test and made a couple of adjustments. As he was about to leave the fire went out again. He said he was unsure but did not want to have to unnecessarily order new parts and to let him know if the problem persisted. It did and I reached out to him. Within a week he was back and this time corrected the problem. Of all things it was a faulty wall switch. I happened to have another spare switch which he installed and sure enough the fireplace has worked since. I’ve replaced other wall switches and have never known one to be faulty. If it were not for Josh’s diligence it is likely I would still be sitting here with a faulty fireplace. Thanks Josh!

We had a chimney that leaked inside a three-season room during heavy rainstorms after a new roof was put on, so we had the roofing company come out to check it. They tested the chimney and surrounding roof area and found that the chimney waterproofing was compromised. It was a 40-year-old house, and it might have been the original sealant on the chimney. Nexus came out and looked at the chimney and also told us that the cap should cover the entire chimney, not just the chimney flue pipe. They gave us a cost estimate and ordered the custom-made chimney cover. When it was available, their service techs power washed the chimney, waterproofed it and installed the new cap. The cost estimate was the final cost of the work. As an aside, the other two chimney repair contractors I contacted online never even got back to me. I know who I will contact when I want to get a new gas log insert. Call locally owned Nexus Chimney services for any of your fireplace/chimney needs.

We had two projects done: replacing the cracked concrete in the firebox and replacing the chase cover and storm shield cap. Overall it was a great experience. Timing and communication: They were upfront about timing from the start and explained that parts would take about three weeks to come in before the work could be scheduled. Since we paid our deposit in early November during a busy time of year, I was a little nervous about delays. Even with some email tag, it always felt like they were trying to make it work for us. Once the parts arrived, they got everything scheduled and completed within two weeks, and before Christmas, which we really appreciated. Quality of work: These guys clearly know what they are doing. They showed up on time, kept the work area clean, and knocked everything out in about three hours. The before and after difference is night and day, and the work looks great. Trust and transparency: They explained why the repairs were needed and walked us through the work, which made us feel confident in the safety of our fireplace. Pricing was clear from the beginning, and the final cost matched the estimate with no surprises. They also took time to answer our questions at the end. We feel completely safe using our fireplace now. Service: Patrick and Brendan were friendly, professional, and easy to work with. This was our first time using them this fall and winter, and we plan to keep using them for annual chimney sweeps and inspections. I would definitely recommend them to anyone needing fireplace or chimney work.