Network Monkeys

This is the letter I sent this morning. No option to give 0 stars After a decade of blindly trusting your company—probably being taken advantage of the entire time—I am beyond frustrated, disappointed, and frankly disgusted by the recent experience regarding my computer. When I brought my machine in to check for Windows 11 compatibility, I was immediately met with a high-pressure sales pitch from Isaac, who sounded more like a used-car salesman than a tech professional: “We can get you into a new computer!” Then, when tech Sophie called me, she was inexplicably excited to tell me she would “get the new computer ready” for me. This is not service—it’s manipulation, pure and simple. To now be told that I need to purchase an $800 computer and pay an additional $189 just to have my data transferred—completely unnecessary and not at all in line with my computer’s actual needs—is outrageous. I have lost all trust in your company. From this point forward, I will be making the long trip to Jacksonville or Savannah for any legitimate computer help and purchases of any computers we need. Microsoft offers the Extended Security Updates (ESU) program for Windows 10, which provides critical updates and support beyond the standard end-of-support date. Enrollment in the program is free for the first year (through October 2025), with costs beginning only after that period if continued coverage is desired. This simple, no-cost solution was never mentioned to me as an option—instead, I was pushed toward purchasing an unnecessary $800 computer plus $189 for data transfer. It is astonishing—and frankly insulting—that after ten years of loyalty, I am treated this way. I expect your company to reflect on this level of unprofessionalism and misleading tactics, though frankly, I doubt anything will change.