Linda Burnett
The hose split on my 21-year-old Miele vacuum, (which I had purchased at Mr. Sweeper!) so I brought it into the West Roxbury store. Bob tried a hose they had in the shop and unfortunately it didn't fit. He then ordered me a hose from Miele, which, because of the age of my machine, did not fit. AT NO POINT did he try to sell me a new machine. Finally, I came to the conclusion that it was time to invest in a new Miele, and I'm SO happy I did. It's so much more powerful, maneuverable and lightweight than my old machine. During the purchase process, Bob did not try to sell me a machine with extra bells and whistles, but discussed with me the benefits of all models. I even got a trade-in credit! As other reviewers have mentioned, having a family-owned, established, honorable business such as Mr. Sweeper in the neighborhood is a gift, and, unfortunately, something that is becoming more and more rare. If there were a 10-Star option, Mr. Sweeper would have them all!
