Mr. Rooter Plumbing of Champaign

Through the process of purchasing my home, {inspection, repairs and replacement of fixtures and leaks, leach field and drainage pitch) Shane from the jump was insightful, knowledgeable and very interested in looking out for me and my daughters during the inspection. Then moving forward with my purchase I found more issues with many areas of concern... All were addressed by Shane and he then got Wade involved in the repairs. When I say these guys are in it with you, I truly mean it. I never felt like I was being taken advantage of, the price was very reasonable and always answered questions with great understanding of what was needed and why... I am a come back customer and I will keep Mr Rooter as my current and future services... You guys are awesome! Big thanks to Shane and Wade!

I cancelled our services with this company due to complete unprofessionalism and the lies they spun. The first call the tech was about 2 hours late. They did not call us to inform of the delay. We've had to call every time for a status update. The tech couldn't find a clog so said we needed a camera service. The day after Shane came out, he was scheduled from 1pm to 3pm and didn't arrive until after 7pm. Again no contact from them to tell us of the delays. Shane was very personable but the company he works for is not. He said he couldn't find a clog but his camera was hitting something hard between 5 to 10 feet down. That it may be a collapsed pipe. He quoted us 4500.00 and guaranteed that with their excavation crew they wouldn't be late. Well here we are and the we're scheduled for 8am and at 11am they are still not here. We did some research and found out other customers have had very bad experiences with this company, many scary reviews. So I called and said we're cancelling the work. We called the loan company and stopped the payment. They make you pay half upfront and then didn't show up for hours. I'm disabled and my animals have been locked in a room for hours waiting on them to show up. This is very hard on me. Well I spoke with Kelly and she kept over talking me and my Mom. We explained why we were cancelling and asked for the email address to send the cancellation in writing. She kept over talking us and said they can cancel for us but want to know why we're cancelling. We had already told her several times why. She didn't care about anything but trying to bully us into working with them. They will push you into getting financing without even assuring you that the know for certain what the issue is. I told her that she could stop the spiel and provide me the email I was asking for and she called me rude!!! Really! She also said that the bad reviews should be taken with a grain of salt 🧂 wow 😲. No ma'am those are real people that you've screwed over, so I will not take them with a grain of salt. So glad we cancelled with this company. I hope this helps save someone else in the future just like the bad reviews helped reassure me I was making the right decision by cancelling. After how they treated us over the phone I know I made the right decision. This is thousand of dollars and we recently bought this house. I can't have a company with terrible business practices tearing apart my living room floor and my plumbing. They don't even show up on time and communicate when they won't. They just want the sale, once they've gotten that first half and are working, you are at their mercy. People often prey on the elderly and disabled, well not this time. 🙏 The photo is of another review from a guy that went through nearly exactly the same scenario as we are.

I like to give a big thanks and shout out to Taylor and Payton the ladies in the office at Mr Rooter they stayed in contact with us over the phone multiple times during the day and they even called after the job was done to make sure that we were satisfied I get big thanks to them for helping us do this stressful time also jackson and Blake did a awesome job filling in the dirt and putting my wall back up they deserve a praise too and so does Chelsea and Taylor and Payton

They scammed my landlord out of $14,000. He is foreign and hardly understands English. I found out they didn’t even have a permit to work on our property. They have caused so much emotional distress to my landlord and I. I almost had to move out because they’ve been “working” on the plumbing for a month. Do NOT hire them!!! Even the city said they wish they’d get shut down. They left the bathroom a HUGE mess and we found out they didn’t even HAVE to dig up the bathroom in the first place. Trash people!