Mattex Heating, Cooling, Plumbing, Drain and Electrical
Mattex Heating, Cooling, Plumbing, Drain and Electrical offers tankless water heater repair, drain cleaning, pipe repair, and water heater repair in Champaign.
📍 Champaign, ILToday · Open 24 hoursUnclaimed listing
Mattex Heating, Cooling, Plumbing, Drain and Electrical offers tankless water heater repair, drain cleaning, pipe repair, and water heater repair in Champaign.
Drain CleaningWater Heater RepairPipe RepairTankless Water Heater Repair
Contact this business for more details about this service.
Water Heater Repair
Contact this business for more details about this service.
Pipe Repair
Contact this business for more details about this service.
Tankless Water Heater Repair
Contact this business for more details about this service.
M
Photos
M
Request an appointment
This listing is not claimed yet, so appointment requests are unavailable right now.
This business profile has not been claimed yet by its respective owner and cannot receive appointment requests right now. You may want to call instead with your questions. If you know the owner, suggesting that they claim their business profile would be much appreciated.
Just moved into a new home and started hearing popping noises coming from the water heater. After having it checked out, we found out the unit was 23 years old, so I decided it was best to replace it rather than risk a failure.
James was incredibly helpful throughout the process. He explained everything clearly, made the replacement easy, and answered all of my questions. The experience was smooth enough that I even signed up for their membership plan. Overall, a great experience and I really appreciated the professionalism and honesty.
This review is not for actual service (I’m still getting estimates for the project), just for the customer service experience in my interaction with the Mattex representative who did the estimate, Brad Ladage. He was personable and professional and clear in communicating the benefits of selecting Mattex for our project. I still have to get three more quotes but Mattex has set the bar for now.
We requested Josh P. based on our experience with him when he came out for the initial assessment. He performed outlet and switches work and checked on a possible bathroom outlet problem w/an accompanying quote. Very friendly, professional, and knowledgeable experience as always. Highly recommend.
Alex was great! He was very polite, professional and didn’t mind me watching and asking questions while he worked. This is the first time I have worked with MATTEX. And they came through assisting me with my emergency. They were all very helpful and updated me throughout the day when they would arrive. I would highly recommend them.
Can't thank this entire team enough. Our furnace went out when it was -17 out yesterday, and I had not a clue who to call and I'm thankful that the previous home owners had a Mattex magnet on our old furnace, so that's where I started with a phone call. (Marketing promo matters!) No research on best options in the area, no idea knowing what kind of service we would get, just a gal in a hurry to find someone to get this up and working with kiddos in the home. When I called, I got connected to Hillary immediately- she was so kind, and patient. She assured me that she would have someone to us as soon as possible, and she delivered. Marco showed up 30 minutes after I called. He assessed the situation promptly, gave us an idea of what repairs and gave gentle suggestions. He called Drew to come out and present us our options. Marco kindly waited at our home until Drew arrived to have a smooth hand-off and make sure that we were taken care of- what a gentleman! Drew was excellent at presenting our options and worked FAST to get us techs out here to remove and install our new furnace. Luke and Cody arrived shortly after and these two men labored hard for several hours to get us up and running. They worked until very late in the evening on a Friday night so we would have heat. They could have quit, and pushed us to the next day, and they didn't. I swear they didn't take one break the entire time- they were on a mission, and I'm soooo soo thankful for them. God bless Luke and Cody! Truthfully thankful for this entire team, from start to finish. You by far exceeded our expectations and we will forever use you and recommend you. The service, the speed, the PEOPLE are everything here. Thank you again Mattex.
