Mr. Appliance of St. Charles

I had a disappointing interaction with the receptionist when attempting to schedule service. The communication was unprofessional, with a notably poor attitude and unwillingness to accommodate requests related to property management work orders. Despite my efforts to explain standard processes, the response became emotional and inflexible, ultimately preventing me from even submitting a service request. While I understand that companies have established procedures, a lack of flexibility in handling such common scenarios can hinder scalability and customer satisfaction. I did not proceed with their services, so I cannot comment on the quality of the repair work itself. However, this initial experience provided a very poor representation of the company.

I realized my dishwasher was not working after I had already loaded it! I called Mr. Appliance of St. Charles after I did a Google search and after finding out another service could not come for several days. I called Mr. Appliance and was told I could get service today, which was great! The scheduling person was kind and courteous .I received a text almost immediately that a service professional was on the way. Don S. arrived and started checking the dishwasher after I told him what the issue was. He was able to tell me how old the dishwasher was, knew about this model, and was able to diagnose the problem quickly. Don was so great, telling me that he could temporarily fix the problem, did not try to talk me into services that I didn't need. He updated the electronics involved, and we had a discussion that appliances only last about 7 years these days. After updating, my dishwasher was back in service for now, but I might be searching for a new one in the new year! The cost was affordable, the scheduling was great, and Don was kind, courteous, and professional. I will definitely be keeping their number handy in case I need help with appliances in the future!

Only submitted 5 stars because I could not leave six. We had a washer shoot craps but it was fortunately under warranty. When I submitted the claim on Lowe’s website, it allowed me to choose one of theee companies. I randomly chose Mr. Appliance. When I spoke to Debbie to set the appointment, she was very kind and receptive. I even had to call her back to answer a question she had. Mr. Appliance was able to come out earlier than we expected. Debbie said we would get a text the day before narrowing down the time the repairman would be there and it would tell us who would be our repairman. Received a text on Sunday notifying us that Brian would be at our house between 10:45am and 12:45pm Monday. The text even had a picture of Brian. Brian was the definition of a consummate professional. He was kind, courteous and most importantly on time and knowledgeable. The part that needed repair, he did not have on him so he placed the order and said it may take a few more days. To our surprise, the next day we received a text stating that Brian would be here between 3:30pm and 5:30pm Wednesday. Brian made it earlier than that and swapped out the part lickety split. Heck, we even received a text when he was on his way. I could not be happier with the level of courteousness and professionalism displayed by Mr. Appliance and the employees that we had the pleasure of dealing with. Would definitely recommend to friends and family.