Motor City Appliance Repair

The first time I called my call was answered promptly and the person on the phone was polite and helpful, a tech was sent the same day to assess our dryer. That was the only good interaction. That was 12/22. The first tech that came diagnosed the dryer and told my husband he needed to pay the estimated price for the full repair so they could order the part. The first tech said they would call us after Christmas to set up when they could come back. I never got a call. I called them back repeatedly starting 12/29, each time I called an AI receptionist answered. I requested the AI receptionist to send them a message at least 3 times and never got a call. My husband put up a 1 star review on 1/5 and a second tech came to the house that afternoon. Apparently the first tech had been fired and the second tech had been spending his day checking the last appointments the first tech had. He also assessed the dryer, then went outside to call the owner. The second tech asked my husband to take the review down and said he would buy the part at retail the next morning then come back and finish the repair. It is now 1/8 and there has been no contact. I called 1/6 and 1/7 and got the unhelpful AI assistant again so I left another message. I understand that it was the holidays but the lack of communication from the office has been the most frustrating. Either the AI assistant isn't working or the only way to get the company's attention is to leave a 1 star review and even then there will still be no response from the office, just a random tech and more empty promises. Edited after owner response: our dryer has not been repaired. Despite repeated attempts and messages we still have not been contacted by the company.

If your tech says they'll be back in the morning with the parts to complete the repair then they need to be back in the morning or your office needs to call to update on scheduling. The AI on the phone can't answer any meaningful questions or provide updates on status. I'm pretty sure I can get Thoron and Grooms out tomorrow to do a gas line repair. They'll probably even have the parts on the truck. It shouldn't take a Google review to get in touch, but here we are. You can issue a full refund or your tech can be here by 4:00. I really can't be turning the gas off any later then that, but I'm calling my card company tomorrow. I can't keep trying to work with a company I can't talk to. Edit: Wow. There was no work completed. If you think there was then you've got bigger problems then me. Something is not connecting. I still have a leaky ball valve. I contested the prepaid repair with my card company. I don't know what's going on with communication, but we were not able to reach a real person, only leave messages. Maybe somebody's been out of the office for the holidays but communication was the fundamental issue here. Your tech had my phone number if you wanted to talk but here we are again on google reviews. I was going to edit my review once the dispute went through to two stars and complain about the lack of communication but this is far more interesting.

I would definitely recommend Motor City Appliance Repair for your repair needs. They are very professional and friendly. They constantly keep you informed and up to date. They give you a 1/2 hr courtesy call when coming out to your house. Orlando came and assessed the repair for our washer and Chandler did the repair. Very courteous and knowledgeable. Took time and answered all our questions. I had decided to amend my rating do to a disagreement with the final repair of my washer. I feel the repair has been incomplete because the recalibration after installing parts needed to be done but motor city disagreed. They replaced the control board and pump which got my washer working again but the calibration they did still wasn’t correct and they felt something else is wrong and I disagree especially after researching on line I found my problem of the dial skipping cycles all point to an incorrect calibration and they wanted to charge another service charge to come back out because they had come out twice but second call they didn’t recalibrate like I asked. So here I am with an expensive machine only 3 yrs old and not working to its fullest. I should have just purchased a new machine.