Model Garage Inc

🤷🏾 Unfortunately, my first and last experience with Model Garage in Waterbury, CT, left much to be desired. I was seeking a garage to address some minor issues with my classic 27-year-old Mercedes ML 320, which I had recently purchased with very low mileage. Initially, I thought I needed a simple window motor replacement, based on advice from a mechanic in New Jersey. I had a 7:30 AM appointment on September 30, 2025, and dropped off my vehicle, expecting to pick it up in the afternoon. I also requested a light bulb and oil/filter change. Later that day, I received a call saying that they needed to order the window motor. I assumed they had double-checked the diagnosis. Since it wasn’t a major issue, I paid for the parts and services, planning to return in a few days due to upcoming travel. I returned on October 7th at 7:30 AM to drop off my car again. A couple of hours later, I was informed that the problem wasn’t with the window motor after all; it was a control panel issue, which would cost around $500. While I was still okay with the diagnosis, I pointed out that since the window motor they had ordered was untouched and unnecessary, I should receive credit for the unneeded part. The mechanic became rude, stating, “I don’t return parts to my distribution,” insisting I would have to pay for the unused part. I was taken aback; I had never authorized work on parts I didn’t need. To my dismay, the mechanic refused to proceed with the confirmed necessary work simply because I questioned the charge for the unused part. This experience raised significant concerns about their integrity and customer relationships. In the end, I did receive a refund for the part cost, but the mechanic's arrogant refusal to complete the required work was disappointing. He claimed we were arguing, but I can confirm that there was no raised voice, as I had someone with me who can attest to that. In 2025, businesses should prioritize integrity and respect. I would not recommend Model Garage if you're looking for honesty and transparency in your automotive service.