MJ Thomas Photography

I ordered preschool pictures for my son, while i was upset at first because it's taken a while to print and the got lost a couple times. I admittedly came in with an attitude and wasn't the nicest to staff which i am deeply apologetic for. Brooke the manager came out and offered us free digital downloads and had our other pictures in our hands before we left. She was kind attentive and respectful and resolved the issue immediately and had left us feeling alot better about the situation. Also there was a front staff member there who was juggling us and another family i didn't get her name but she was EXTREMELY nice and thoughtful even when I wasn't. I am grateful for the MJ Staff and all their hard work and time. I am deeply sorry as well for my unnecessary attitude and how it affected the beautiful morning.

Paid for school photos. Daughter didn't receive, and no notice was given. School said, call the company. They were willing to "reprint" (despite no first print?), 7-10 business days, we'll call you, left my number. NEVER CALLED ME. At the end of that time, I called. "We don't see that it was set to be done, let me get your number?, by the end of this week, I'll call you". NEVER CALLED ME. So I call back. "Gosh we don't even have your number, and they aren't printed, it might be like two weeks now because of the holidays but that's fine right??" No, it really isn't. What exactly am I paying for at this point? Honestly, they should just use a different company so I can have a competent company take/print the photos and pay THOSE people instead, this is ridiculous. Who does the owner know in D51 that is helping them fleece parents like this? It needs to be looked into.

Our last experience with ordering sports photos sealed the deal for never ordering again. I have already stopped ordering school photos from MJ Thomas because they continue to come out so poorly, my kids don't even want to give them to friends and family. We just had soccer and cheer photos done and they are horrible. The photographers don't even pay attention to how they pose the kids and the photos are unnatural and awkward. The lighting on my daughter's photos significantly discolored her skin on her arms and neck/face. It is extremely disappointing when you spend money on photo packages only to throw them away.

I dread every single time I order photos from this company. I want my kids school and sports photos but it is so painful every. Single. Time. And every time it’s different. If you try to order before the photos are taken, sometimes it lets you and sometimes it sends you a link saying to do it later. But if you order after the photos are taken it’s ridiculously more expensive— $47 vs $31 for the same package plus an additional $6 shipping. I’ve also realized the price is different online versus if you fill out the form in person- it’s so frustrating. I have been given photos of the wrong child and/or wrong team several different times. Customer service over the phone is extremely painful. I’m about to decide I don’t care enough about having school and sports photos to ever deal with this company again. Also, PLEASE get a classic blue background color. The current blue option is closer to neon purple and looks terrible- the background color choices are so so bad.