Minneapolis Glass

Very prompt service and friendly staff. They use Portals hinges for shower doors they sell, which work great. It surprised me that although they are a Portal dealer, they were unwilling to provide me with (or sell me) the Portals hinge shims which I needed for my project. When I contacted Portals, they indicated they only sell their products to dealers (like Minneapolis Glass). Have to fabricate something myself - hence the 2 star review. Will be shopping elsewhere for an additional shower door.

I had a terrific experience with this company start to finish. My initial inquiry was responded to in a very timely fashion. They provided me with the information I needed and ordered the parts for my shower door. I was contacted when the parts were in and could be installed and an appointment was set up for a few days later. The service provider showed up at the time he said he would come and repaired the door hinges flawlessly. It was an overall A+ experience t every turn. I wish every company worked with this sort of efficiency and professionalism..

I would give it a half a star if I could, because they damage by cabinet doors and I recently remodeled the kitchen and painted the cabinet doors. I contacted two different people at Minneapolis Glass Company and both weren’t helpful. The bad customer service experience started when getting into the company at the Plymouth location. I went with a friend that he had 3 cabinet doors to be done as well. The person he was dealing with was somewhat more helpful then the person I got assigned too and she seemed that she didn’t want to help. Jennifer was the person that I got assigned to by someone else that was just sitting there and telling Jennifer to help me look for the tempered glass. We both left our doors their and after a few days I had to call in and see what the progress is on the doors and keep in mind I already paid. Jennifer said the doors could be done by Friday if not they should be done by Monday or Tuesday of next week. I said that is fine and to let me know. Then my friend’s door were done on Thursday of that week and we dropped our doors on Monday of that week. It was strange that I didn’t receive a call that my doors were done and ready for pick up. Then I called that Thursday and Jennifer said that there were other orders in front of me and they had to get those done first. I told myself I dropped off my doors the same day as my friend’s doors. The following day Friday my friend went to pick up his doors and went inside the building to inform the receptionist he is there to pick up his doors. He also asked if my doors were ready and the lady gave him an attitude and said he called multiple times and we informed him that his doors will be in next week. Then when my friend went in the back to pick up his cabinet doors he saw mine right next to his. Then he went back to the receptionist and said his doors are right next to his. The receptionist looked discombobulated and said okay. She gave him my doors without calling me to inform me that they are done and if it is okay for him to take them. All four doors came back with scratches on the paint and I sent photos to the company via email. They told me they are not reliable if any kind of damage were done while installing the glass. None of this was instructed or informed prior to giving my doors over to them. This is why I do not recommend on future customer going to this company.