Joe Kyle
Grossly overpriced by at least $100. The problem, a bad drain pump, was essentially already diagnosed b4 the repairman came out. I actually saved you guys a 2nd visit because I asked you to preorder the pump, so the repairman had it when he made the repair call. To add insult to injury, the repairman didn’t tell me in advance that there was a credit card fee of over $10. The service was very good, but I won’t be recommending Midwest to anyone due to your price gouging. ADDITIONAL COMMENTS: I was not advised of the price until after the job was complete. Afterwards, the repairman worked on the pricing with his calculator, & announced to me that the price was $336. I had to ask to see the breakdown, & never received an itemized breakdown on the invoice. He announced that the warranty was included in his labor cost. I never received an actual price for the warranty- nor was advised if it was optional or not- he just added it on with no discussion. After he left, that was when I noticed there was no itemized breakdown of the costs. It is standard procedure to fully itemize invoice items in this type of work. I was left in the dark on the details. I was not advised of the credit card charge until after he had entered the credit card info into the system. Also, both signatures I gave were after the fact. Look- I am a 72 year old retiree & I know good and well when I have paid way too much for something. He had the new pump in hand due to my initial research on the problem. The way I do things is to help out workers as best I can before they arrive. The fact that you guys elected to lower the boom on me with the price, adding things on with no discussion, is unprofessional, disrespectful, & unethical. So I stand by my statement that I have been grossly overcharged by around $100 at least, & when I sat down to review the invoice it was, again, not itemized. That’s disrespectful to one of your customers & an unfair way to do business.
