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Water Heater Repair
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Pipe Repair
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Dishwasher Repair
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Nate was amazing! He was knowledgeable and friendly. I would recommend Mcquillan!
Justin was wonderful at explaining options and different furnaces.
Jason and Griffin were very professional and knowledgeable about the electrical side of the replacement.
Nick and Tony were very friendly. They did the install. They were great throughout.
I never got the ne od the gentleman who dropped of their equipment but he too was a happy friendly man.
All in all this was a swift and positive experience!
Our technician Ron was great. He explained our issue and presented us with an estimate. The pricing was extremely high and uncompetitive. Even the minor repair done to tie us over was almost $600!
I had multiple bids for furnace replacements due to a failing heat exchanger. McQuillan won the bid not just for cost, but their maintenance contracts and skill of the industry. The sales experience was much easier than most HVAC companies around and my sales consultant Alex was very helpful assisting us with only what we needed. Install day came a couple days after accepting the bid. McQuillan's skilled technicians took care into their instal and answered every question I had with precision. By far, the best experience I have had with a home solutions company. My family looks forward to the investment we have invested with McQuillan Home Services.
We had two projects completed recently and will be sure to call McQuillan again when our need for their services arises.
First we had a furnace replaced. The work was professionally done. The crew was all hands on deck and diligent in completing the job in a timely manner. It looks and works great.
Next we replaced an old laundry tub and the technician who arrived was able to diagnose the fix and complete the project same day.
In both cases, the old units were completely removed, saving me a lot of misery trying to arrange that part.
I also enjoyed the friendly and knowledgeable telephone contact when first setting up both appointments.
It was a mixed experience for me. The tech that sold me my new system was knowledgeable and was a big part of why I chose McQuillan.
Unfortunately, there were problems with the install and communication after the fact. The electricians decided not to place the approximately 3 ft of conduit between my panel and the box outside not the ~$20 disconnect with no discernable markings to indicate appropriateness for the install. Instead, they cut the existing conduit back to the wall and made it appear as though the proper liquidtight conduit was in place. This left a gap where rain could easily have entered the conduit and then my panel which could have cost me thousands to replace.
They also didn't have the necessary parts to finish the electrical work on the day of install and sent a completion certificate to the lender after promising to come back the next day to complete the job. I had to contact them again to have the electrician back a week later. When the electrician came back, I pointed out the issue with the conduit and he said he'd fix it. He covered it up with sealant and left without talking to me instead of doing it right. I ended up replacing the problematic wiring myself which was hardly a difficult task even with my limited experience.
Besides this, they also took my old smart thermostat without consulting me and didn't respond to questions about the install after the fact.
Considering the cost to complete the install, I expected higher-quality work. Perhaps my lense is tinted from the electrical issue, but some of the custom ducting they did is not exactly high quality either (offset and unsealed along seams) and they put in a janky hole for a filter slot with no holder and a cover that's just bent sheet metal. I can't recommend them for HVAC work at this point. I'd take back the job if I could.
The only feedback they requested was regarding one of their installers who was actually a replacement for the first guy who had to leave early. Nobody followed-up after I pointed out concerns, so I can only assume this is the norm for them since they make no other effort to check in on things after they get paid.
Update: They asked me to call them in response to this review but never called me back. I also found that the condensate tube was pinched completely closed which was a minor but annoying issue on top of everything else.
Another update: The system keeps shutting down on nearly a daily basis. They won't come out to look at it for a month. It's November, so it may not be able to keep up by the time they visit.
