Lopez Expert Appliance Center

Short version: They took my money for the service call fee, strung me along for two months, and never came back to complete the work. Super unprofessional, terrible communication, almost never answered my calls. My experience mirrors a lot of other reviews, which I am grateful for because I wouldn’t have known how to make sense of this otherwise. Here’s the long version: Someone came to my house and spent about five minutes with my washer, then told me it needs new bearings which would be $700 to fix, would take time to get the parts in and more time to schedule. The cost to fix was about the same as the cost to replace, but I was going th... Read full review

On January 13, 2025 , I found unconscience in my home and was immediately hospitalized. My family came to help clean my home and did laundry for me. However, they took note that the washer spin cycle did not work properly. So they called López Expert Appliance Center.after two weeks of waiting for parts and setting a time to have him come and repair the machine, I had returned home. He came into the home, and instead of watching him do the work, I let him do it without my supervision. 20 minutes passed, and he was done and told me to wash something heavy in order to set the rod that kept it balance in place. I did, and immediately, the machin... Read full review

DO NOT USE THIS BUSINESS Ariel Lopez is weak, a fraud and a scam. I paid him to purchase a part to fix my washing machine in June 2025 he scheduled with me three times in June and July he no showed, no courtesy calls, no response to my calls and texts through August 2025. I am putting this on social media, better business bureau . I'm not done.

We are incredibly disappointed with our experience with this company. Based on our own situation and the reviews of many other customers, this seems to be a recurring pattern of poor service. There has been no courtesy in returning phone calls, emails, or texts. Appointments were repeatedly rescheduled, and we were told parts had arrived only to later learn they had not. The vendor consistently responded to the home warranty provider but ignored direct communication with us as the customer. Given this experience, I will contact our home warranty provider to recommend removing this company from their vendor list. Professionalism, reliability,... Read full review

My parents bought a washer from this place and it messed up with in just a few days. My dad took it back and they told him that it wasnt fixable. They told my dad he can get a full refund and when my mom went to pick it up they didn’t show up to give it to her and later my dad went to go and get the refund he only go half the refund and they told him he would get the rest the same day and when my mom went to pick up the rest of the refund the guy didn’t show up. My parents now lost $100 plus a washer machine that they had originally bought from them. So, unprofessional and no communication.