Lochmandy Motors Service Department

I am extremely frustrated with my experience. I had a scheduled appointment for a recall service and dropped my car off Tuesday night for a Wednesday appointment. I did not receive any update on Wednesday, so I called Thursday to check on the status. I was told technicians had called off, but that my car would be looked at Thursday and I would receive a call. That call never came. When I called Friday, I was informed by my service coordinator that my appointment had accidentally been scheduled with a technician who was not even working that day, and this was not realized until then. As a result, my car will not even be looked at until Monday. At this point, my car has been sitting there for days without any work being done. What is the purpose of making an appointment if it is not honored, tracked, or communicated properly? The lack of communication and scheduling oversight is unacceptable and has caused significant inconvenience.

Absolutely terrible service. Made an appointment weeks ago to have the headlights replaced . Took my vehicle in on the 5th. Had a lengthy conversation with the rep about replacing the light and what’s required. He asked if I was going to wait for the vehicle. I told him no, I had a rental and was going out of town and I would like to pick up the vehicle the next morning when I dropped the rental off. When I came in I was told the lights weren’t done. They claimed they tried to get ahold of me to approve the repairs???? When I saw the rep from the day before (Brian? ) He said he had know idea who I was or what was going on. Apparently he deals with so many people he can’t remember a 20 minute conversation from 24 hours before. So after weeks of waiting, a wasted rental and two trips over there I’m right back where I started…..no head lights Thank You Lochmandy for a horrible experience. Since you can’t remember who I am or why I came to your shop I guess you won’t miss my money either 🤮🤮🤮

Recently had my 2012 Jeep Grand Cherokee in for an oil leak. Turned out to be the rear seal, a complicated fix because they have to take the transmission off to get to it. I also had a damaged key fob that was replaced and then my hatch door wouldn't stay open and it came down and hit me in the back a couple of times. My extended warranty covered the key fob and the oil leak but not the hatch so I had to pay for that out of pocket. I was given a rental car for 5 days but it took longer than we thought it was going to. I agreed to pay for an extra day because I really need the transportation which I did. But then it still wasn't done when they thought it would be so Tony in service helped me out tremendously for those last two days. Like as they just covered it for me I thought that was really really nice of them to do that. I've been going here for years and for the most part I've always had excellent service and this was no exception. Tony kept me informed and really worked with me since I'm older and have a lot of health issues. I really appreciate his kindness more than he will ever know. Everything seems to be working fine now. Thank you Tony and Lochmondy staff for coming through for me. I appreciate doing business with you. I wouldn't hesitate to refer people to you in the future in need of excellent service.

I recently had my vehicle at lochmandy for an oil change part of the service is that they check tire pressure and wear and tear of tires and brake pads which I believe they did but they're also supposed to top off fluids like windshield washer fluid and coolant if needed. My coolant level has been below the normal fill line since I've had my car but you would think if the technician sees the coolant level below normal they would fill it to the normal level but never do. My car has never overheated but that's not the point here in my opinion if the tech checks all fluids he should then top them off as needed and for this I'm not very happy and would like an explanation for this?