Amber R Coppler
I am extremely frustrated with my experience. I had a scheduled appointment for a recall service and dropped my car off Tuesday night for a Wednesday appointment. I did not receive any update on Wednesday, so I called Thursday to check on the status. I was told technicians had called off, but that my car would be looked at Thursday and I would receive a call. That call never came. When I called Friday, I was informed by my service coordinator that my appointment had accidentally been scheduled with a technician who was not even working that day, and this was not realized until then. As a result, my car will not even be looked at until Monday. At this point, my car has been sitting there for days without any work being done. What is the purpose of making an appointment if it is not honored, tracked, or communicated properly? The lack of communication and scheduling oversight is unacceptable and has caused significant inconvenience.