Link Mechanical Services, Inc.

This review is primarily regarding the customer service with Link. In 2022 Precision Mechanical (Now Link mechanical services, Inc.) installed a new furnace in my home. The installation went great the technicians did a great job. Today 11/3/2025 I contacted Link with heating issues. I was originally chatting with customer service in an online chat which went fine. Then they sent the chat chain to Link mechanical services, Inc. in New Britain, CT. The chat customer service representative asked me to call this location I did and left a voicemail. They called me back fairly quickly which I appreciated. Unfortunately, the customer service representative was pretty rude on the phone. The customer service representative started the conversation with, "this is just a courtesy call back in regards to your voicemail and online chat". I appreciated it then the representative said we're not visiting new customers homes until December. I said I'm not a new customer you installed a fairly expensive furnace in my home a few years ago. she then said well it's been a while since we've visited your property so you're now considered new. I felt very disrespected especially since I invested a lot of money in this company. I assumed I was always considered a customer especially if I have any warranty questions regarding my furnace that is only 3 years old. Needless to say I won't be using Link mechanical services Inc. in the future for other HVAC needs if this is how your customers are treated.

Update: Last week I went to the basement only to find out hot water heater was leaking and a large puddle of water was expanding across the basement. I immediately called Link. The very same day they came out and installed a new hot water tank. This time I opted for an automatic shutoff valve that will close the inlet to the tank in case it senses a leak. Once again the team at Link Mechanical did a great job!!! I really appreciate the prompt service, the fair price, and the attention to details with the installation. Thank You Link Mechanical!! We are very pleased with the service from Link Mechanical. Link installed a new, high efficiency HVAC system. The installation team was very professional and were happy to answer our questions during the installation. The system is amazing and has cut our AC bill in half from the same time last year. We have a maintenance contract set up with Link. The price is very reasonable and we have piece of mind that the Team at Link Mechanical will be here to help in an emergency, and also keep our systems functioning properly and safely. I highly recommend Link Mechanical and will continue to call on them for future upgrades.