Level Up Appliances & More

⭐️⭐️⭐️⭐️⭐️ Level Up Appliances absolutely deserves five stars! I bought a washer and dryer from them, and the whole experience was amazing from start to finish. Jesse and Holiday were super friendly, helpful, and knew their stuff. They made the whole process easy — no pushy sales, just honest advice and great customer service. The prices were awesome, the delivery was quick, and everything came with a 30-day warranty for peace of mind. My new washer and dryer work perfectly! I’ll definitely be back and will recommend Level Up Appliances (and the dream team Jesse and Holiday) to everyone I know.

I paid 80 upfront for the “labor” of fixing a fridge i had dropped off for repair, excluding the cost of parts which is paid after the done, roughly a week passed and I had to call because they didn’t even though they said they would, saying its irrepairable and so a refund for the service of fixing the fridge is naturally common sense since they couldnt fix it, then the white lady claims, there are no refunds and the 80$ part of a diagnosis contract. The sales person didnt tell us no refunds, nor the the 80 dollars service of it being a diagnosis. Then she claims theres a language barrier even though Im speaking perfect english, because of my skin appeal, very unprofessional and unfair business tactics

Can we give ZERO stars?? Purchased a refrigerator for my garage in May. It stopped working within a month. Lost all my frozen foods. Called to get it checked out. Was told someone would come look on the following Monday first thing. No one showed. Received a call later on Monday to reschedule for Tuesday. Again, no one showed. I called an hour after time quoted. A guy answered and said that my name had "rescheduled" next to it but it didn't say when. He said he would come then. He showed up about 20 mins later. He said it was not repairable and to come to the store for a refund or exchange. I went the next day and had an exchange pushed on me. I was hesitant but allowed it. Restocked with ice cream, meats, etc..this was mid July..a month and a half later I discovered it stopped working. Again everything was ruined in the freezer. I called. It was a Saturday so I left a message. No call back..I called again the next week. No answer. Couldn't leave a message because box was full. I called again and was told Shirley would have to call me back. I gave her 2 weeks, no call. I went into the store to discuss. Shirley was not there. Lady that said Shirley would call me was there. Said Shirley would be back the next day. I got busy with stuff and didn't make it back up there the next day. I called this last Monday. Was told Shirley was not available. I called back again and was placed on hold. The phone ended up hanging up on me. I called a 3rd time and Shirley answered. I said I need to schedule for a pickup of the refrigerator. She said first thing Tuesday morning, about 11. I said ok. She then said between 10 and 1. I said ok. She said someone would call 30 mins before. I said ok. She verified my phone number and address. End of call. Today..no call, no show..I called at 1:23 to find out why. A guy answered and said they were running behind but he could have someone over in 10 mins. 1:50 two guys show up. Load up the refrigerator and drive off. I drove up to the store. I walk in. Shirley asked how she can help me. I said I'm here for a refund. She said "refund"? I said for the refrigerator you just picked up. She said "oh, I requested that yesterday after we talked. I told you yesterday it would be mailed to you from corporate". I told her she never told me anything about a refund. She argued then said, "Oh ok I didn't tell you".. she then repeated it was being mailed. I said I would be back if it doesn't show up. She said "ok you do that miss priss". I walked away. I then posted on social media a warning to the public about how poor their business is handled. She then calls and leaves me a voicemail that she is enforcing the no refund thanks to my post. Proving she wasn't sending me a refund and it wasn't "already in the mail". DO NOT USE LEVELUP APPLIANCES!!!