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Lyle and his team could not have been more professional. They were prompt, efficient, and considerate of the work and I have great peace of mind at home after our generator was installed. ***update to previous review*** I unfortunately have to edit my prior review (as seen above) from five stars to one star. When we first contacted Lyle, there was some confusion around whether we needed a permit. Lyle said we could get one but we didn’t need one and that he was going to install everything to code. Based on the reviews for Lyle, we figured he knew what he was talking about, so we hired him. We were really happy with everything up to that point. During the ice storm, our generator worked. It ran power and heat to the house during the outage. However, we had a different contractor come to the house and while he was around the side by the generator, he said he noticed the gas pipes that feed the generator were too small and not to code. He ran the calculations and confirmed that the gas pipes were undersized. My wife called Lyle to ask about this and he said he’d come by on Friday. She called him morning of to check on what time he’d be by and he said he’d actually be by Monday. She said not a problem. But, he then started asking why she was bringing up gas pipe sizes after our generator worked. She said because it wasn’t installed according to code or the manual and we were concerned. Lyle became very upset. He kept asking her why she just wasn’t saying "thank you" and saying that there isn’t an issue with the gas pipe size because it worked. It was a brand new generator that was not installed according to its own installation manual or to codes, and we never agreed to that. Lyle tried to say I had agreed that it wouldn’t be sized large enough to run our pool heater and that was why it was undersized. But 1. that's not true and 2. even when you only run the calculations for the generator, the gas pipe wasn't sized correctly. Lyle then said, “I’ll just come rip everything out and give you a refund, how’s that?” She said that was a bit drastic and we just wanted it installed according to the product manual, and he shouted back, “I WROTE THE MANUAL!” (He did not). He then offered to replace the 0.75” pipe to a 1” pipe, but we had been advised that the pipe size needed was at least 1.25”. Lyle just laughed at her. Lyle then said something so disgusting that we knew we were done with him. Lyle did some work for my grandmother during the ice storm. My wife handles the billing for my grandmother for these types of things. She texted Lyle her email address, before he could even ask for it, so he could send her the invoice and she thanked Lyle profusely for his work and helping my grandmother get heat again. He has not yet sent her an invoice for those services. Lyle decided, while on the phone with my wife and talking about our generator, to say “now I see the kind of person you are and how ungrateful you are and since you are in charge of billing at the other house, you’re probably not going to pay it so I’m going to have to put a lien on the house.” Again, he hasn’t even sent an invoice for his services, and he’s threatening to put a lien on my grandmother’s house because my wife correctly pointed out to Lyle that he didn’t install our generator according to its installation manual or code. She, rightfully so, got very upset with him for even suggesting that, and quickly hung up after that. A few minutes later, Lyle called me to tell me my wife was being “mean” to him. I asked him what he thought he was going to accomplish by calling me after threatening to put a lien on my grandmother’s home without having ever sent an invoice. He didn’t have an answer. I hung up on him. Lyle never once actually said that the generator was installed according to the manual or to code. He just said it was “fine.” We did not hire him to take shortcuts or make independent decisions about what was or was not acceptable for our generator and when we asked him about it, he got extremely defensive and aggressive. Beware.