KLM Heating & Cooling

Update, had the crews back out to services the HVAC units that needed to get reworked and also had a supervisor out. They worked on making right what had not been correct the first time. Also served 1 unit for free and adjusted 1 other bill. I had three furnaces serviced in my building, but unfortunately, the experience fell far short of expectations. Shortly after the service, I encountered a problem with one of the furnaces and decided to inspect it myself. To my surprise, it didn’t even look like the furnace cover had been opened. The unit was filthy, and the flame sensor was still dirty—clear signs that proper maintenance was not performed. For new business owners looking for quality, expert HVAC service for their buildings, I cannot recommend this company. Attention to detail and thoroughness are critical in this field, and based on my experience, this company failed to meet those standards. Following my phone call with the company, I was informed they would partially credit the $250 I paid for one furnace after conducting a test and determining that the motor was bad. However, I had already informed the technician during the service visit that the motor was bad, had ordered a replacement, and specifically requested that the furnace be serviced. Despite this clear communication, it appears my instructions were disregarded, and the service provided did not meet expectations.