Kevin's Computer & Photo

Worst experience ever. Completely unprofessional, zero respect for customers, endless waiting, overcharging without reason, and absolutely careless attitude. I wasted weeks, my money, and my peace of mind here. I came to this shop after seeing good reviews, but my experience was horrible. My laptop had stopped working, so I gave it here for repair thinking I’d get good service. They said diagnosis was free and they’d get back in a few days. A week passed, nothing. I called, and they said they had a backlog. I asked for a timeline, but they kept giving vague answers. Every single day, I had to call them myself. They’d promise a callback “by evening” or “by tomorrow,” and that call never came. Two weeks passed, still no update. After more than two weeks, I finally get a message that my laptop is “fixed.” I go there, and they tell me they just did a normal battery discharge and it started working again. They had no clue what had gone wrong. The hinge was broken, so they did a temporary fix which still looked the same. And then I was handed a bill for 149 dollars. They said it was for “labor” and “priority work.” Priority? It took them three weeks to even respond. I told them the charges made no sense since nothing was replaced, and I was never informed about any costs beforehand. As a student, that amount hit hard. But they just kept repeating that they “spent a lot of time on it.” No proper explanation. I took the laptop home, and that same night it stopped working again. I called them the next day, they told me to bring it back. So I did, still hoping they’d handle it properly. But no, the same story again. Another two weeks of waiting, no updates, same excuses. They had already taken my money, and still had no answer about when it would be checked. Finally, I decided to get my laptop back. When I went there, the lady asked the owner, and he said he was too busy, maybe he’d check in the evening or next day. My patience was gone. I told them to just return my laptop. As I was leaving, the lady came running out, saying the owner “felt bad” and would check it right away. He checked it for 15 minutes and said the motherboard was dead. He even said maybe it worked before “by fluke.” I was speechless. I took my laptop home, watched a few repair videos, and tried a power drain process myself. And surprise!! My laptop started working perfectly fine. No dead motherboard, nothing wrong at all. It was running like normal. I can even share those videos with them so it might help them diagnose better next time. That’s when I realized I had been completely cheated. They made me wait for weeks, charged me for nothing, gave a wrong reason, and almost made me believe I needed a new laptop. The carelessness and arrogance are beyond words. Even after charging so much, they didn’t have the decency to check it properly or communicate clearly. My money was basically donated here. That hurts because that was my month’s living expense. As a student with no income, this felt like being robbed in broad daylight. Do yourself a favor and stay far away from this shop. They don’t care about your time, your money, or your problem. Maybe if the owner knows you personally, you’ll get good treatment, but for everyone else, especially students, avoid this place. I went with the intention of supporting local, but it’s best to say avoid local. Update: I wasn’t planning to reply, but your response with personal remarks made it necessary. I’ve kept my tone respectful, yet your reply shows defensiveness instead of accountability. Calling a genuine experience “fiction” only proves my point. Part of growing up is owning your mistakes, not attacking customers. If needed, I can share the same repair videos with you so it helps next time. Respect works both ways — something clearly missing here

Much gratitude to Kevin, Karen and her daughter for the kind, attentive and professional service. I was referred to Kevin by my French instructor after a conversation regarding, a need to have a laptop serviced. I normally read reviews as well but in this case I'm glad I am a good student and listened! Kevin and his staff were very welcoming, and the little dog too! Kevin kept me informed all the way and the laptop was serviced and was fixed at a fair price. I highly recommend Kevin's Computer & Photo. Be sure to go next door afterwards to Cider & Plants Greenhouse Co-op and support them as well. Small business supporter.