Kelly's Appliance Repair Services

Trying hard to keep business local but yet when I am told someone will be at my house between a two hour window and isn't AND no phone call was received saying they would be late, I left for my next appointment. Arriving 40 minutes past the window (had to have husband get home to meet the service tech), he spent 7 minutes and charged me $170 to tell me my dryer needed a new motor. Shouldn't there be some diagnostic questions asked over the phone to determine if a house call is even needed? Or a disclosure about the cost of a service call? Neither. Sorry but taking my business elsewhere to buy a new washer/dryer despite wanting to help local small businesses.

I had purchased several vacuums from Kelly’s in Highland Park. I needed a new filter and bags for my Hoover so I brought it to Kelly’s in Wilmette. They did not have the right sized filter. I gave them my package of two filters that were the wrong size…priced at $7.99. I had no use for them. Must have gone with a vacuum I no longer own. They did not have the correct sized filters. I bought a bag of 9 dust bags and a $15 shop charge was added to the price of the bags. SERIOUSLY??! Way to get me to never return!! I assumed that the help given was just part of customer service.