Keen Plumbing Company

This company should not be in business. I called them to look at a septic lift station, and the technician showed up only to tell me I needed to have the septic pumped out — something they don’t even do. That should have been disclosed before scheduling the visit. Still, I gave them the benefit of the doubt and paid a third-party company to pump the septic. After two hours of struggling, their tech gave up and declared the pump broken. When I called the office to ask about next steps, I was told the “commercial department” would follow up, and that this might turn into a $10,000+ job. I waited two weeks for an official quote — with zero response from their back office. Finally, I called Precision Plumbing, who came out, pumped the septic themselves, and fixed the pump on the first visit for less than one-tenth of what Keen was trying to scare me into spending. To make matters worse, Keen still had the audacity to bill me for two hours where they accomplished nothing. Keen Plumbing is incompetent, unprofessional, and completely untrustworthy. If I could give negative stars, I would.