KB Commercial Products

To Whom it May Concern: It gives me great pleasure to recommend my friends at KB Commercial Products. The KB team has been a vendor/partner for our business, Soup and Such, for the past 8 years. During that time, they have proved themselves to be a valuable asset to our business. I would like to share with you a few of the many reasons it is so easy to recommend them! Products: KB has an excellent selection of the highest quality products. The KB team has done an outstanding job of choosing products that are effective and reasonably priced. In fact, in the short period before we began doing business with KB, we tried several different cleaning supply options. Most of them were more expensive than KB, but none of them worked as well. Price: As I stated before, we have used other brands before our time with KB. Frankly, we were shocked at their pricing on the items we order on a regular basis. They had better pricing than their direct competitors, and much better pricing than local and national food suppliers. As a small business, pricing, even just a minor difference, is a big deal. KB has done an excellent job of staying the best pricing option. People: To me, the service is the number one reason to consider KB for your commercial products. The team that they have is second to none. Beginning with sales, Dustin and Asher do a fantastic job of finding the products we need and making sure they are the right price. On several occasions, they have gone above and beyond the call of duty to help our business. At one point, Dustin even scrubbed our bathroom floor in his shirt and tie to show us how to use a product! That is service! The service team has been awesome as well! Guner has been servicing our machines and does a wonderful job. He also has come on short notice for repair of broken down machines. By the way, KB doesn't own our machines, we do. Delivery is always done in a fast manner, with a friendly and helpful staff. Their drivers are all excellent. They go above and beyond their job duties to help us! Lastly, the support team at KB is incredible. Rachel, who works in the showroom and answers our sometimes seemingly endless calls, is so great with customers that you might think about stealing her to work with you! Of course, I can't forget Stacy, the President of the company. Clearly, this is a person who knows how to put a team together! Her group is a reflection of her high customer service standards. She is very easy to work with and always tries to find a way to say yes. These are just a few examples of why we switched to KB Commercial Products and never looked back. Each and ever person at the company, many of whom I didn't even mention, are dedicated to the kind of service to their customers that any business owner would envy. They have mastered the three most important areas that are important to me as a customer: people, products and price. Please feel free to contact me with any follow up questions you may have. Mike Craighill Owner - Soup and Such, LLC