Lisa Robinson
Absolutely awful experience! Voided the SPC Max manufacturer's warranty upon installation by not following their published guidelines. Installed over tile on an unlevel floor, used no moisture barrier on concrete slab, installed obviously defective board (teal marker down the middle of it), multiple pattern repeats in noticeable places. When I pointed out the faulty installation to Ryan by having him visit my home after the job was complete, he tried to gaslight me by telling me his installer (his employee) did a great job, denied my requests for repairs, and said I would never be satisfied so he wouldn't do anything about it. Also, he performed this work with no NV contractors license and has been repriomanded and fined for that. UPDATE: Actual square footage that was installed was 1560 sf. I paid for 1800 sf. and services that were not performed - like replacing quarter round molding. Ryan is a con man, a thief and a liar, at least he was to me. He overcharged me for installation and products to the tune of thousands of dollars. He has not paid back to me or returned my boxes of flooring he stole from me, over 1.5 yrs later. I want my flooring back at least because the floor needs to be ripped out and redone. This is the floor of my NIGHTMARES and I walk it every day... Notice how there's no comment from Ryan? He knows what he intentionally did to me and what I write is the truth. So bad....
