JF Plumbing & Heating

I want to start by saying the technician who came to my home was professional and genuinely tried to help. I contacted JF about a water leak and was told they could fix it. I made it clear that I needed same-day service or I’d seek another option. I explained the issue over the phone, but the technician arrived, confirmed what I had already identified, stayed for about five minutes, and said he couldn’t fix it. I was charged $79 for that brief visit, and two days later, I still haven’t received a quote or follow-up. I don’t blame the technician—I blame the corporate office for mishandling the request. Unfortunately, this experience has made it clear that JF isn’t reliable to solve my urgent plumbing issues.

Avoid JF Plumbing – Unprofessional, Overpriced, and Disrespectful I had a terrible experience with JF Plumbing. My downstairs neighbor had a leak and called our HOA, who sent JF Plumbing. The plumber who showed up was extremely rude from the start dismissive, uncommunicative, and clearly uninterested in working with the condo residents to locate the source of the issue. He made no real effort to diagnose the problem and left behind a mess including his own ladder, which sat here for days. What made this worse was receiving a bill two weeks later for $695 for so-called “diagnostics.” To be clear, it cost about the same amount to actually fix the leak using a different company whose plumbers were professional, respectful, and thorough. When I called JF to ask about the charge, I was first told by the receptionist they bill double on weekends (their base fee is $89, so apparently $180/hour). Talking to Bill the manager he said its actually $250 and they even charged for trash bags (I didn’t know one black trash bag costs 100s these days). He also claimed that they fixed the issue. Later, I was told the visit was categorized as an “emergency” rather than diagnostics despite the fact that no real service emergency or otherwise was provided. The most disappointing part? When the other plumbers came in, they were shocked at the damage and disarray the JF plumber caused. Instead of locating the source methodically, he just started hammering into walls unnecessarily. It was reckless and lazy. I’ll be honest I got angry on the phone and said some things I’ll answer to my God for. But my anger doesn’t negate the facts. This was a horrible experience, and I do not recommend this company to anyone, especially not if you are melanated. Stay FAAAR away. JF Plumbing showed a lack of professionalism, transparency, and basic respect. Save your time, your money, and your dignity call someone else.

The service was completed two days ago, so I won’t assess its quality until a week or two later. My dissatisfaction lies mainly with the management, from the initial phone responder to the plumber’s supervisor. Upon calling, I explained the recurring issue of toilets clogging despite a prior plumber’s visit. Both toilets, in the hallway and master bath, experienced the problem. I contacted JF solely for their longer snake, beyond 6 feet. Initially, the phone responder quoted $300 for snaking both toilets, or $400 with toilet removal. However, the plumber, upon arrival, insisted on pulling out the toilets. When the manager call to confirm the work it raised the price to $450 per toilet. The manager pressured me to decide immediately, disregarding the initial quote. After disputing the price, he said he would have honored the $300 had I hadn’t questioned him for so long. So he actually could honor the initial quote but he just refused to do so? this is not an honest business practice and I was VERY DISSAPPOINTED.