Jewelry Room

I have never been treated so poorly by a business, especially during such an important moment in my life. A week before my wedding in the Scranton area, I called to arrange a cleaning for my wedding ring. I live out of town and didn’t purchase my ring here, but the owner agreed to clean it. When I called to confirm on the day I desperately needed it done, he refused to guarantee to make time because I hadn’t bought the ring there. He was dismissive, rude, and condescending — not even a simple “congratulations” on my wedding. Instead of kindness, I was made to feel like an inconvenience. If you didn’t purchase your jewelry here, expect to be treated like you don’t matter. This was unprofessional and hurtful.

IF YOU ARE LOOKING TO SELL ANY JEWLERY I WOULD NOT I REPEAT DO NOT WATE YOUR TIME! L Horrible Customer Service received from Dave the owner! I had watch repair pieces most of them new, real gold, silver, mis. items from a jewlery store a family member owned that passed away most of the items were scrap but I had called the day before I took it there to find out if he would be interested especially in the watch pieces s÷ing as hit site and Facebook page claims he does watch repair. Well he told me I would have to bring it in to know for sure but he said he would probably be interested in the watch pieces especially I then went on to explain how much of it there was and he said to come early enough to have time to go through it all then. So the next morning I arrived with a milk cratefull of everything sorted as best as I could. He at first acted interested but after 2 min. Of me pulling it out he started to get annoyed and first thing he refused waa the watch pieces with out even looking through them at all! I went on to just give him just the silver and gold he looked at maybe 5 pieces said they were real and goes and takes everything I had seperated dumps it all on top of the bin and says you need to clean off my counter if I get busy I can't have all this up here and says if he has to help me look through it he will charge me $45 per hour! Who does this and he was so nasty as if I didn't call explaining and asking and him telling me to bring it all in I do and then its an issue that I was using your counter! OH AND HE WAS RUDE FROM THE START BUT NASTY AFTER 2 MIN OF BEING THERE. WASTE OF MY TIME!