Christopher Petranech
Great service, unfortunately swapping the battery in my 14pro wasn’t the main issue. Replaced a failing battery with a new one and the phone overheated and rebooted. He came back the next day and swapped the battery with another one, same issue. Great communication through out the process. Ran it by Apple for diagnostics & found out it’s an expensive hardware issue, so had to just order a new phone. Great communication & customer service! hopefully won’t need to do this again, but if so I will be back.