Contact this business for more details about this service.
H
Photos
H
Request an appointment
This listing is not claimed yet, so appointment requests are unavailable right now.
This business profile has not been claimed yet by its respective owner and cannot receive appointment requests right now. You may want to call instead with your questions. If you know the owner, suggesting that they claim their business profile would be much appreciated.
UPDATE:
Well they asked me to provide proof of my statement. I replied to them that same day with screenshots of the conversation to the company's email. No response from them so I'll share it on here.
I won't comment on the quality of work because we never got to that point. I was able to receive a qoute and schedule an appointment over text which was nice. We agreed on the appointment being today, July 10th between 10am-12pm. The EVENING before my appointment is received a text stating We'll see you tomorrow after 4pm." They did not ask to reschedule our agreed upon time, they just did it and told me the night before.
Apparently they had to reschedule other clients due to the weather we had this week (understandable) but why is my appt getting moved now? I let it slide and agreed to new appt time. I text them at 3pm to confirm arrival time as I had to run a quick errand, they said I had time. They responded to me at 5:50pm saying they were almost done with their current job and we have daylight till 8pm.
I asked them will they still be able to complete the job today with it getting later in the evening and because I didn't want them to rush the job. No response until I canceled the appt with them at 6:30.
Poor communication for the most part, and moving my appt around without asking me first.
First off, all the personnel that I dealt with over text, in-person, or phone were very nice/professional given the majority of the conversations were discussing problems; they never became rude or aggressive. For that reason, I gave them two stars. That aside, here is my review.
The guys were very responsive and came out within a few days. They were rushed to hang the door back up given the weather was turning bad. As they were leaving, the guy said to just contact them on any issues with the repair and they will come out. That same day, I sent him a text showing where they had left fingerprints on the door (see attached photo); he said to let it cure a few more days. At this point, I felt good they would fix their error and expected them to contact me to fix their mistake.
Upon further inspection of the door, I was more disappointed (see attached photos). There was obviously a rush to sand, used excess paint in multiple areas causing runs, and just missed places all together. Again, see photos.
So about two weeks after the job, still waiting to hear back from this company, I finally decided to text them to fix their mistakes. Their response to me was, there is a $100 trip fee to just come out. I was obviously a bit bewildered by this response, because it was their error. The guy I was texting would not back down and mentioned the cost of paint. I’m thinking ok, you need paint to fix your mistake and a job that cost me over $500. Supposedly this was the cost to do full exterior and freshen up interior. Freshen up interior meant, to spend 2 minutes putting oil on inside of door (a complete waste of my money).
The conversation ended with me stating that I was going to put honest reviews up on my experience. At that point, he said they would come out at no cost to repair, and they didn’t want a negative review. My response to him, I gave him many opportunities to do the right thing as he said he would in-person, and he refused to do so until I mentioned a negative review.
My thoughts, do the job right the first time. If you don’t, do what is right by the customer. At least, fix your mistakes. I told them to stay away from my house and they can keep my money for a job they failed at. I’ll fix their mistakes with my own time and money. On principle, I felt customers should know about my experience, so I refused their offer to repair. The reason, they are not doing it to provide a good customer service experience; they are only doing it to prevent the truth about their customer service. Customers should be aware of companies like this.
I have purchased many door refinishes; this by far was my worst experience and costliest. I fell for the nice web page and reviews. It sounds like others had a positive experience, but I have not and would not refer this company.
Everything stated in this e-mail is 100% factual and truthful. I’m not looking for anything from this company and will accept nothing to remove this review. This just cost me a lot of money and now my time to fix their bad workmanship.
The team did a great job on my front door, and offered recommendations on how to ensure the best job possible (they recommended the glossy finish, so I took the glossy finish). The entire job took less than an hour to complete, and I am very pleased with their work!
Their schedule worked perfectly for me and were able to come refinish my front door the day I contacted them! Edward Solano and his son were courteous and did a great job on our front door. The door looks night and day different from before and the price was very competitive. I would highly recommend them when looking to have your door refinished.
You get what you pay for. Their quote might be a little cheaper than others but if you want things done right I would look somewhere else. The company quoted me a price for refinishing the front and back of the door, but they refinished the front and only did a touch up in the back.
The work was done fast but the finish was very rough and grainy. After the work was finished and the workers left, I noticed a huge gap at the bottom of the door. The gap would cause the cool air to escape and cause dirt and dust to come into the house. The gap was large enough for all kinds of bugs to crawl in not to mention lizards and other critters. I contacted the company right away and they agree to come back to fix the issue within a week. A week passes and they are a no show. I reach out to them again, they told me that a part they needed won't be available till a month later. So I put tape the bottom of the door and only use the back door for over a month to wait for them to arrive. A month passes and they are once again a no show. I contact the company multiple times and was ignored. In the end, I learned my lesson and fixed the issue myself. I am writing this post because I don't want y'all to be mislead. I hired this company based on the positive reviews on Google and I was fooled. I wasn't even given a receipt for the service when I asked for it. The overall experience was horrible and I would suggest that you look for a more reputable company to refinish your doors.
