Hooper Fence

My neighbors fence in my yard. No supervisor or foreman on site. Called the company. Explain the problem. Was told not their problem. Customer service was very rude. After some translation and rough English explain they had to pick up all the nails and move the fence. I don’t even care that the fence was on my yard. I have a dog and young kids. I care about the nails. However, Hooper. Secretary or whoever I talked to was so rude and did not even offer to help. They clearly don’t care about safety. So if you have pets or young children, I would consider another company.

Find someone else to install your fence and save yourself the headache. This company is terrible. From the get go, communication was poor, but I figured it was because (according to Rodney) they were too busy. When it came time for them to install the fence, they hired contractors to come in and complete the work. I was not expecting this to be the case; I was under the impression that it would be Hooper Fence employees doing the installation. When the fence was completed and I took a look around the fence, I noticed that the contractors had dropped one of the metal posts against my house, leaving a nice sized indentation in my hardie board. I also noticed huge gaps in between the gates (2) and the fence itself, allowing people to easily see inside the fence. To their credit, they did come and fix the spacing in between the gate and the fence in a timely manner. However, the indentation in my hardie board was not fixed for almost 10 months. I actually thought that Hooper Fence had forgotten about the issue when all of a sudden a construction company, Farrer Construction, contacted me saying that they would like to come by and fix the damage done by the post. Once the To give a better timeline on the above issues, we received the quote for the fence on 5/8/2020. Hooper Fence completed the fence on 6/14/2020. I replied to Rodney at Hooper Fence about the issues on 6/14/2020 and he sent someone out on 6/15/2020 to look at the issues reported. However, I sent an email on 6/24/2020 to check on the status of the hardie plank repair and I did not get another response until Farrer Construction called me on 4/5/2021. After the hardie plank repair was finished; I had not heard anything else from Hooper Fence about the finished repair until today, 6/23/2021; a full 13 months since the fence was completed, stating they were sorry it took so long and they would like to settle up on the remainder owed now. I just don't know how you can do business like that.